B2B Customer Support Specialist - 0.8 FTE 9 month Fixed Term Contract Women are 16% less likely than men to apply to a job once they've viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019
Company DescriptionAre you ready to be a big part of something big? At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow.
When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership.
Not something you'd expect from one of the country's biggest tech companies, is it?
And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle – Office, Hybrid or Anywhere.
What's on offer: A place where you can move your career forward, where you'll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.We're proud to be recognised as one of Australia's Best Workplaces by Great Place to Work, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.The support of a highly engaged, high-performing team including a leadership team that's you'll actually have face time with.22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.Job DescriptionAs a B2B Customer Support Specialist within the carsales Dealer Services team, you will be the eyes and ears to our customers by providing both general and technical support to our Dealers, Performance Managers, and BDMs.
You'll provide exceptional customer service across phone, email and LiveChat, with the objective to find a way and say "yes" as often as possible. Although we are "carsales", we have a variety of verticals across our business, and you'll quickly become familiar with our automotive, marine, motorcycle and industry product offerings.
Please note this is a 0.8 FTE role working Monday - Friday, 10am - 4pm. You'll be responsible for: Taking ownership of all customer enquiries that you receive and handling them in a professional and courteous manner.Regularly update customers on how their requests are progressing.Recording notes for all support queries, changes and task completions.Keeping up-to-date with our product and service offerings so that you can always provide customers with accurate information.QualificationsWhat we're looking for Previous experience providing technical support in a call centre role – i.e. a proven track record in handling difficult customer issues effectively, with the ability to display an appropriate degree of empathy.Highly analytical and data driven.An articulate communicator with a clear speaking voice.Exceptional time management skills – you're a multi-tasking pro.All about attention to detail – you'll ensure that no small detail will go unnoticed.Additional InformationA few other things we want to let you know about... carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you're a candidate with a disability or you'll need some adjustments to be at your best, let us know how we can provide you with additional support.
We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.
Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.
So come and join our team - because every role is a big role in our plans to go big. "I started my journey with carsales in 2016 as a QA Engineer. Being new to Australian culture was a bit daunting, though the support I got here made everything easy. And soon carsales became a part of my family.There hasn't been a single day when I haven't learnt something new from the people at carsales. And, because of all these learnings, I soon became a QA Lead in 2019. Being in that role, I enjoyed uplifting the QA space in carsales. I am passionate about contributing to the tech community. Mentoring internally at carsales and externally through carsales volunteering opportunities such as CS Schools, Go Girl Go For IT and Monash mentoring - which have all helped me to achieve my community to all the growth opportunities at carsales, I was recently able to move into a Engineering Team Lead role. This new role challenges me every day and I am enjoying it a lot.carsales is always focused on investing in its people and my career progression over the past six years is testament to that."
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