Office Management (Administration & Office Support)
Are you a proactive and organised professional with a talent for optimising workflows and delivering top-notch client service?
AWF Consulting is seeking an experienced Office Manager to join our growing business on a full-time basis in our office based in Mount Barker with work from home options.
Established in 2019, AWF Consulting is bringing new energy to the accounting industry, challenging the conventions of traditional accounting firms. This role will enhance operational efficiency and support our team in meeting critical project deadlines. This is a key role for someone ready to make a substantial impact on our business and ensure a smooth and productive office environment.
Key Areas of Responsibility:
Workflow Management : Develop and implement efficient office processes to optimize team productivity. You'll coordinate with accountants to manage workloads, ensure projects stay on track, and keep operations running seamlessly, particularly during busy periods. Client Service Excellence : Serve as the main point of contact for client inquiries and onboarding, ensuring every client has a seamless and satisfying experience with us. Your role is essential in upholding our high service standards. Operational Oversight : Oversee office resources, equipment, and administrative functions, creating a supportive work environment that enables our team to focus on client work. Team Support & Compliance : Work with a remote team, assisting in recruiting, onboarding, and ensuring compliance with industry standards to maintain secure and accurate client records. IT and Systems Management : Oversee office IT needs and ensure that our software and systems are running smoothly. You'll provide basic tech support and ensure new team members are set up with the necessary tools. Measures of Success (KPIs):
Client Satisfaction : Maintain a client satisfaction score of 90% or higher through efficient, professional client interactions and prompt response to inquiries. Workflow Efficiency : Implement processes that help the team meet project deadlines with a success rate of 95%, even during peak seasons. Onboarding Timeliness : Complete client and team member onboarding within established timelines, ensuring a smooth and efficient experience. Process Improvement : Regularly assess and enhance office policies to reduce inefficiencies and streamline day-to-day operations. About You:
You bring 3-5 years of experience in an administrative or operations role in a professional services firm, ideally within an accounting firm. Qualifications in Accounting, Operations Management, or related fields are preferred but not essential. Strong organisational, communication, and multitasking skills are your strengths. Proficiency with Xero, Microsoft Office, and practice management software is essential. You're proactive, detail-oriented, and thrive in a team-focused environment, even under the pressures of tax season. Why work for us?
Growing, innovative company Career progression opportunities Flexible working arrangements including work from home Ready to Make an Impact?
With a salary package of $100,000 - $120,000 + super, this role is pivotal in maintaining operational excellence and delivering quality service. If you're ready to optimise workflows, support an engaged team, and elevate our client experience, we encourage you to apply and join our dynamic accounting team!
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