Avis Budget Group | Customer Service Representative

Details of the offer

About the RoleAs a key representative of our brand, you will interact with customers at the rental counter while promoting our products and services, processing rentals, and responding to general inquiries.
Responsibilities:Establish customer car rental needs by actively listeningReview ABG's add-ons and services to determine suitable options for customersCommunicate rental procedures and guidelines effectivelyComplete rentals in a timely, efficient, and accurate mannerAnswer customer questions and inquiriesWhat We OfferHourly pay + loadings + commission incentivesWellbeing program including life insurance + discounted health insurance + superannuation optionsAccess to Perkbox – discounts and offers with hundreds of retailers and big brandsEmployee discounts on car rental across Avis Budget GroupEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for mental health and wellbeingFull training provided to help you achieve your goals & reach your potentialRequirements:A full and valid driver's licenseA minimum availability of 3-4 days per weekThe ability to work in a fast-paced environment while delivering exceptional customer servicePrevious experience within retail, hospitality, customer service, sales, or similar rolesThe ability to follow procedures and adhere to company guidelines and standardsComfortable learning and using various computer systems to accurately input rental informationAbout UsAt Avis Budget Group, you will join a team of 25,000 driven people who are committed to innovation and customer-focused solutions. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We value diversity, equity, and inclusion within our workforce, consumer base, communities, and supply chain.


Nominal Salary: To be agreed

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