We are seeking a highly motivated and enthusiastic Customer Exit Representative to join our team at Avis Budget Group. As a Customer Exit Representative, you will play a crucial role in ensuring that customers have a positive experience when exiting our rental locations.
Key Responsibilities:
Assist customers at the exit gate, reviewing completed rental agreements and ensuring that they are aware of rates, policies, and procedures.Perform a driver's license check and rental agreement check to ensure the customer is in the correct vehicle.Educate customers on local driving laws, speed limits, and road signs, and provide directions out of the airport and information on the features of the vehicle.Inspect vehicles for damage, fuel levels, and operation of vehicle and accessories.Solve problems raised by customers using sound judgment within applied empowerment guidelines and company policy.Requirements:
A full and valid driver's licenseCustomer Service background, prior experience in the car rental industry is highly regardedHigh level attention to detailsStrong problem solving skillsExcellent communication skills and the ability to build rapport easilyAbility to work autonomouslyAbility to work in a fast-paced environment while delivering exceptional customer serviceAbility to follow procedures and adhere to company guidelines and standardsWhat We Offer:
Hourly pay + loadings + performance incentivesWellbeing program including life insurance + discounted health insurance + superannuation optionsAccess to Perkbox – discounts and offers with hundreds of retailers and big brandsEmployee discounts on car rental across Avis Budget GroupEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingWe are proud to offer a competitive salary package estimated to be around $40,000 - $60,000 per annum, depending on experience and qualifications. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.