About Avant and Avant Practice Solutions
Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. It was established by a small group of doctors in 1893, who wanted to "protect themselves from actions arising out of the practice of medicine". Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our members, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety, and professionalism in medicine, through delivering education and research activities.
The commitment to members and the profession from our 700 staff has resulted in over 50% of Australia's doctors choosing to be Avant members, delivering annual revenues of $350 million and net assets of $2 billion. Avant has diversified the products and services provided to support medical practices, with a core purpose of supporting better patient care by making the administration of healthcare simpler, safer, and more efficient. This has included the acquisition of Hoxton MPM services and PracticeHub, forming Avant Practice Solutions, with the goal to deliver a holistic proposition to support and enable medical practices with a combination of technology, practice management, and virtual administration services.
About the Role
This role will provide comprehensive human resource generalist advice to clients, across the range of employment life cycle issues to support best business outcomes. This will encompass, but is not limited to compliance requirements, recruitment support, performance management, remuneration, culture, workforce planning, learning and development, organisation design, employee relations, mediation, and other services and initiatives in support of strategic plans and business objectives.
Working as a key advocate for the Practice Management Consulting (PMC) business inside Avant Practice Solutions, this role will contribute to the development and design of employment services delivery and team development. Helping to shape and implement effective processes for safe, sustainable, and scalable services. Maintaining an engaged and collaborative culture while fostering an atmosphere of continual improvement.
Purpose:
Provide exceptional customer service, human resource advice, and leadership to our clients Within the team take on people management advisory roles for medical practices and doctors Contribute to the analysis of human resource needs and recommendation in medical practices Execute projects in the interests of Avant Practice Solutions and its clients Oversee, contribute to, and support the staff management of private medical practices Adapt to the demand of different practice needs required for a range of clients Encourage an atmosphere of engagement and continual improvement This role will be responsible for:
Working strategically and independently to build and manage efficient models of service Contributing to the analysis, design and management of operations and service delivery Delivering projects on budget, mindful of key performance metrics and overall business of APS Supporting medical practices human resource needs with: Staff related queries and good communication Staff award classification and salary review Organisation structure review and position description development Mediation activities Performance management support Procedure review Implementing legal advice Proactive communication of impactful industry changes Guidance for seeking appropriate expertise when needed Professional relationships, responsibility, and ethics To be successful:
Customer Service Focus – Anticipates and responds to the needs of internal and external clients. Demonstrated understanding of the human resources function, preferably with relevant experience in the Healthcare sector. Demonstrated strong leadership with people management and relationship building skills. Track record of managing performance matters and grievances. Proficiency with computer-based systems including Microsoft Office systems. Problem solving – the ability to troubleshoot issues creatively and effectively as they arise. Planning and Organisation – Establishes priorities and schedules. Strong work ethic and the ability to provide timely, appropriate feedback and coaching. Ability to work independently and demonstrate strategic thought processes. #J-18808-Ljbffr