Experienced Vehicle Service Manager wantedAttractive remuneration package on offerJoin the growing team at Fraser Coast Motor CentreFraser Coast Motor Centre is the longest-serving Ford dealership in Australia, and the first to sell motor cars into the Maryborough and Hervey Bay region. We have a fantastic reputation within our local community not only because of our large range of New and Used Cars and Light Commercial Vehicles, but also because of our commitment to providing outstanding customer service.We're currently looking for an experienced Service Manager to join our team in Pialba.To be considered for this position, you will need to demonstrate previous automotive industry experience, specifically within a similar Service Management role. Any technical knowledge or experience will be highly regarded, but is not essential.We are looking for a strong leader who can also demonstrate:Excellent communication skills - both verbally and writtenLateral thinking and problem solving skillsPast proven track record in similar high-pressure roleTarget-oriented work ethicFull Manual QLD Driver's LicenseResponsible for overseeing our Service Department, you will be required to:Greet customers promptly and courteously.Maintain a complete customer relations and follow-up policy that ensures maximum customer satisfaction.Resolve all customer complaints immediately to build customer loyalty.Establish clear standards for customer treatment.Monitor all customer survey results to ensure correct procedures in maintaining CSI figures.Follow up and resolve all customer action reports immediately to ensure complete customer satisfaction.Keep Service Manager informed of all problems and potential problems.Maintain appropriate dress standards in line with dealership guidelines.This is a full-time position working 7:30am - 5:00pm Monday - Friday.In return, you will receive an attractive remuneration package including salary plus bonuses. You will also enjoy:Ongoing factory trainingBeing part of a large family-owned group with a supportive leadership teamFurther career advancement opportunitiesIf this sounds like an opportunity you don't want to miss, APPLY NOW through our online application form.#J-18808-Ljbffr