Nucleus International Recruitment – Townsville City QLD
Job Type: Permanent position | Full time position
Job Description About Us: Townsville Auto Group represents 5 new vehicle manufacturers. We are a member of the Pickering's Group of Companies with a wide representation throughout Queensland and the Northern Territory where we are one of the largest privately-owned Automotive dealerships in Queensland.
What's on offer: This is your chance to join the growing Service Department as an automotive professional and Customer Service Advisor. Excel to new heights and develop your career in a structured, fast-paced and supportive environment. Also, gain the opportunity to work with a diverse range of brands to further enhance your automotive expertise in a highly professional dealership.
Reporting to the Service Manager Experienced in Customer Service The position is full-time City location A salary + OTE Uncapped Bonus Structure Working hours will be Monday to Friday 7:30am to 5:30pm Service Advisor Training and Development Pathway Position Criteria: Ideally coming from an Automotive Service Advisor background, you will be highly motivated and with excellent interpersonal skills you will enjoy going the extra mile for your customers. You will be a problem solver who sees opportunities and tasks in an innovative fashion, and can make the complex seem simple. Working under pressure will be something you thrive on with your time management and prioritisation skills being at an advanced level. Responsibilities will include:
Providing outstanding customer service by being the point of contact between the customer and the workshop Coordinating the customer service bookings, car pick up, cleaning and delivery time Accurately record data such as time, expenses and materials Liaising with the customer on estimated completion times, updates and follow up required Discussing service and product improvements for our customers. Confidently and accurately communicating to the customer around their vehicle Specific Skills required:
Extensive experience in a Service Advisor role within the automotive industry (desirable) Experience in a fast-paced customer service background with outstanding customer experience results Strong automotive technical understanding (desirable) Ability to work in a high-pressure environment, remaining upbeat and positive Superior time management skills and a commitment to meeting objectives Passion for what you do and a desire to succeed Open Drivers Licence with clean licence history Staff Benefits: We have a number of additional benefits for our staff including:
Fantastic health & wellbeing programs Gym and health hub memberships Social calendar and events Access to major discounts at thousands of retailers through our employee benefits gallery. Salary $70,000 - $80,000 + super + commission
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