Nucleus International Recruitment – Townsville City QLDJob Type: Permanent position | Full time positionJob DescriptionAbout Us: Townsville Auto Group represents 5 new vehicle manufacturers. We are a member of the Pickering's Group of Companies with a wide representation throughout Queensland and the Northern Territory where we are one of the largest privately-owned Automotive dealerships in Queensland.What's on offer: This is your chance to join the growing Service Department as an automotive professional and Customer Service Advisor. Excel to new heights and develop your career in a structured, fast-paced and supportive environment. Also, gain the opportunity to work with a diverse range of brands to further enhance your automotive expertise in a highly professional dealership.Reporting to the Service ManagerExperienced in Customer ServiceThe position is full-timeCity locationA salary + OTEUncapped Bonus StructureWorking hours will be Monday to Friday 7:30am to 5:30pmService Advisor Training and Development PathwayPosition Criteria: Ideally coming from an Automotive Service Advisor background, you will be highly motivated and with excellent interpersonal skills you will enjoy going the extra mile for your customers. You will be a problem solver who sees opportunities and tasks in an innovative fashion, and can make the complex seem simple. Working under pressure will be something you thrive on with your time management and prioritisation skills being at an advanced level. Responsibilities will include:Providing outstanding customer service by being the point of contact between the customer and the workshopCoordinating the customer service bookings, car pick up, cleaning and delivery timeAccurately record data such as time, expenses and materialsLiaising with the customer on estimated completion times, updates and follow up requiredDiscussing service and product improvements for our customers.Confidently and accurately communicating to the customer around their vehicleSpecific Skills required:Extensive experience in a Service Advisor role within the automotive industry (desirable)Experience in a fast-paced customer service background with outstanding customer experience resultsStrong automotive technical understanding (desirable)Ability to work in a high-pressure environment, remaining upbeat and positiveSuperior time management skills and a commitment to meeting objectivesPassion for what you do and a desire to succeedOpen Drivers Licence with clean licence historyStaff Benefits: We have a number of additional benefits for our staff including:Fantastic health & wellbeing programsGym and health hub membershipsSocial calendar and eventsAccess to major discounts at thousands of retailers through our employee benefits gallery.Salary $70,000 - $80,000 + super + commission
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