Company DescriptionJMC-Jackson Motor Company is Tasmania's leading automotive dealer network, offering a diverse range of new and used vehicles.
We prioritize finding the right car for our customers' lifestyles, making the purchasing process easy and enjoyable.
Located in Hobart, TAS, we provide comprehensive services including finance, warranty, parts, and maintenance to meet all motoring needs.Role DescriptionThis is a full-time on-site role for an Automotive Service Advisor at JMC-Jackson Motor Company in Hobart, TAS.
You will be the primary point of contact for our valued customers, ensuring their service needs are met with professionalism, efficiency, and care.
You'll play a pivotal role in enhancing customer satisfaction while working closely with technicians and service teams.Key Responsibilities:Greet customers warmly and assist with inquiries related to vehicle servicing.Schedule service appointments and maintain an organized workflow.Accurately record customer concerns and relay information to the technical team.Provide clear, detailed explanations of services and costs to customers.Ensure timely follow-ups with customers regarding service status and completion.Strive to meet and exceed customer satisfaction and retention targets.Maintain up-to-date knowledge of vehicle services, products, and warranty policies.About You:Proven experience as a Service Advisor (automotive experience preferred).Strong communication and interpersonal skills.Customer-focused with a professional demeanor.Ability to multitask and manage time effectively in a fast-paced environment.Familiarity with automotive systems and processes is an advantage.What We Offer:Competitive salary and performance-based incentives.Ongoing training and development opportunities.A supportive and inclusive workplace culture.Career progression within a reputable and growing company.Employee discounts on services and products.How to Apply:If you're passionate about customer service and want to be part of a dynamic team, we'd love to hear from you!
Please submit your resume and a brief cover letter outlining your experience and enthusiasm for the role to ****** us at Jack Motor Company and take the next step in your career!
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