About Us Splend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and earning potential. But we don't just hand over the keys and wave goodbye; Our turn-key solution takes the admin work out of the equation for drivers and uses data insights to keep them safe, freeing up their precious time for all the important things in life. Our Positive Impact We're fast-tracking our transition into green mobility, reducing our carbon footprint by transitioning to electric and hybrid cars, making us an industry leader for this vitally important environmental change. Here at Splend, we also believe that it's our people who bring it all together and that an inclusive workplace is not only the right thing to do, but it is also a business imperative. By fostering a culture of inclusivity, we can attract and retain the best talent, create stronger relationships with our customers, and ultimately drive better business results. About the Role The Automotive Retail Assistant role will sit in our South Melbourne hub and is responsible for delivering best in a class customer service, as well as creating unforgettable experiences when presenting our customers with a brand new vehicle. Operationally, this role will be providing on the ground support for our customers along with…Managing appointments made by the sales team and converting leads. Explaining Splends Rental Agreement to new customers and answering any objections / questions.Helping set the customer up to be successful on the platform (Uber etc).Entering relevant driver information into the CRM system.Complaint and conflict resolution when required.Conducting vehicle inspections Taking customers on test drivesFinal invoice preparation.Supporting City Leadwith the day to day running of the customer hub.What You'll Bring: You'll have excellent customer service skills (2+yrs experience is perfect).Our strongest bonds are built face-to-face, so you'll be happy with an onsite based role, joining our team in South Melbourne.You are tech savvy and have ability to pick up new systems quickly. You can handle difficult conversations with empathy and resilience.You'll be experienced in successfully building relationships with a client base. Being a scale up business, no two days are the same. We all have to roll up our sleeves and be involved, so, being a team player is a must!Your role has a big impact and you'll be dealing with contracts and updating computer systems, therefore attention to detail is pivotal. Ability to persuasively present products, understand customer needs, handle objections, and close sales.Open Australian Driver's licenseAble to work on Saturdays as per roster.Our Benefits and Culture: Performance-based bonus Birthday day offOpportunity to participate in the employee share program (equity)Employee Assistance ProgramNovated lease programDedicated Learning & Development platform$65,000 - $70,000 a year
Please note:Rostered weekend work is a mandatory requirement of the role. On rostered weekends, (Saturday / Sunday) employees will receive a rostered day off on the following Monday/Tuesday respectively. At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth. We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!
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