Job ResponsibilitiesIdentify and implement automation opportunities within business processes including infrastructure management, application deployment, and system monitoring or broader business applications.Develop and implement automation scripts and workflows to minimize manual tasks and enhance service delivery across the business landscape.Continuously analyze and improve existing automation solutions to enhance efficiency and flexibility to meet business needs.Lead process improvement initiatives to enhance service quality and operational excellence.Work with business teams to identify automation opportunities and gather requirements for developing solutions.Support the service transition process by ensuring changes to services and service management processes are carried out in a coordinated way.Monitor the performance of automation solutions and generate reports to track their effectiveness and impact on service delivery.Minimum RequirementsMinimum of 2-3 years' experience in support or infrastructure - preferably DevOps.Experience with UiPath or similar RPA system.Experience with Power Automate is advantageous, as is experience with LLMs and leveraging AI models to enhance decision-making in process automation. Coding experience is also beneficial.Experience with PowerShell.Proven experience in IT service management, with a focus on automation and process improvement.Strong problem-solving skills and analytical thinking.Technical proficiency in developing automation scripts and tools.Attention to detail and ability to work in a fast-paced environment.Excellent communication and interpersonal skills - effectively communicate with other team members and stakeholders.Experience working in an organization that uses ITIL framework and best practices.ITIL Foundations Certification.Bachelor's degree in information technology, Computer Science, or a related field.Experience in a large fast-paced organization or enterprise.Company OverviewFor 90 years, our members have trusted us to protect their health and wellbeing, and in return, we've provided quality cover and healthcare that's right for them. Because as Australia's largest not-for-profit health fund, we believe in delivering our members a level of care that's uncommon.
From humble beginnings in 1932, we've grown to become the nation's largest not-for-profit health fund, helping to protect the health and wellbeing of over 1.8 million Australians with health, life, travel, or pet insurance. And we remain constant to our not-for-profit charter, continuing to provide the highest standard of healthcare while returning more benefits to our members.
Perks and BenefitsDiscount on Insurance ProductsPaid parental leave for all gendersAdditional leave dayMental Health & Wellbeing ProgramsStudy Assistance to support your developmentWhat can I earn as an Automation Specialist? #J-18808-Ljbffr