Full time If you're outgoing, energetic, and dedicated to providing the Ultimate Customer Experience , we want you on our team!
Your new company Essendon Volkswagen, a well-established premium Volkswagen dealership, part of Autoleague, fosters a vibrant company culture. Led by an empowering management team, Essendon Volkswagen encourages employees to take pride in being part of a high-performance environment that values collaboration and results. The team is dedicated to supporting and promoting employee development at every stage of their careers.
Your new role Join our dynamic team at Essendon Volkswagen as a Trainee Customer Relations Consultant and play a pivotal role in our Customer Relations Team. We are seeking passionate individuals who thrive in a fast-paced environment. Your role involves on-the-job training to promptly address customer inquiries, scheduling service appointments, and ensuring exceptional experiences through efficient processes and effective communication.
Key responsibilities include (but are not limited to): Building customer loyalty by providing exceptional service and nurturing long-term relationships. Conduct follow-up calls, surveys, and manage inbound contacts to support customer relationships. Address and resolve customer complaints with courtesy and tact, making a genuine effort to find satisfactory solutions. Contact customers prior to manufacturer surveys to ensure their feedback accurately reflects their experience. Providing solutions to customer queries and concerns in a prompt and effective manner. Performing administrative and clerical duties with precision. Collaborating with internal departments and the management team to ensure seamless communication. Attributes to be successful in this role: A positive, bubbly, enthusiastic person who enjoys customer interaction. Proven ability to professionally handle high call volumes. A team player with excellent telephone manner & communication skills. Personable, empathic with exceptional listening & influencing ability. Fully computer literate with excellent keyboard skills & accuracy. Strong attention to detail with excellent administration & data management skills. A strong work ethic, calm under pressure, reliable & punctual. A quick thinker with pride & belief in your ability to deliver customer service excellence. Strong time management, multi-tasking and organisational skills. Desire to learn and develop a rewarding long-term career. Why join us? Attractive salary + Easily Attainable Performance Goals | Great Earning Potential Excellent Career Progression and Development Opportunities in an Innovative, Australian owned organisation. Awesome Company Culture; Join a team where a job is more than just work, in a Supportive, Positive and Energetic Environment. Employee Recognition Program! Includes Employee Rewards, Welcome Gift, Monthly BBQs, Paid Birthday Leave, Paid Parental Leave, Vehicle Novated Leasing Options, Free Employee Assistance Program + more! Don't miss out on an unparalleled opportunity to join a renowned motor group that supports, empowers, and respects its employees! Forward your resume by clicking 'Apply Now '.
Note to Applicants: Autoleague is all about celebrating diversity, promoting equality, and fostering an inclusive working environment. We actively encourage people from a diverse background to apply. Applicants must have full working rights and be currently residing in Australia. Relevant qualifications and experience are required. Only candidates meeting these criteria will be contacted. All shortlisted applicants will undergo pre-employment checks, including police and medical.
Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Do you have experience in a role which requires relationship management experience? What is your annual base salary expectations? #J-18808-Ljbffr