Interpret parts, process customer orders, dispatch products & parts: be the first point of contact for our customers.
About Us
NAPA Auto Parts is Australia and New Zealand's largest and newest name in automotive aftermarket parts. We're on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we're accelerating! Our vast national network delivers solutions in: Trade, Industrial, wholesale and mining and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown-Ingram, Covs, Global Auto Spares and R&E Auto Parts.
About the role
Interpreting parts, processing customer orders, ensuring efficient dispatch of products and parts, promoting specials, arranging buy ins, processing credits and being the first point of contact for our customers both in person and over the phone.
Providing accurate and technical parts support to our trade, industrial and mining customers and leveraging your expert automotive parts and/or mechanical knowledge.
Assisting customers with product information, technical advice, and comfortable selling, providing solutions and problem solving.
Building strong customer relationships and providing exceptional customer service.
What we're looking for
An automotive parts interpreting "know how" – in other words, your technical parts knowledge from previous parts interpreting experience and/or your mechanical background.
A passion for providing exceptional customer experiences and creating 'moments that matter'.
Confidence in sharing your 'know how' and the ability to adapt communication of technical information to the understanding of the customer.
An innovative and collaborative approach to your work.
A solution-focused problem solver with sound computer skills.
Comfortable working in a fast-paced and dynamic environment as part of a high performing team.
Why our team loves working at NAPA
Competitive salary and generous incentives for outstanding performance.
Relax and enjoy weekends with Family and Friends with a Monday to Friday roster.
Genuine recognition via our values-based, REACH recognition program, offering real rewards.
We genuinely care about supporting you to reach your full potential and offer tailored 'Napa Know How' career opportunities linked to your personal development plan.
A company funded, professional uniform & team member discounts across the GPC Asia Pacific brands including NAPA, Repco, Sparesbox, and AMX.
We are fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity. We value differences in backgrounds, cultures, abilities, and experiences.
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this.
Paid volunteer leave allowing you to give back to your chosen charity/community organisation.
Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!
Former GPC team members welcome to apply. To find out more about NAPA, please visit www.napaparts.com.au
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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