About us
At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
Purpose of the Role
Join our team of delivery specialists to create outstanding digital experiences for our customers. Unpack the business problems our customers are facing and gather clear and detailed requirements to ensure our features meet or exceed expectations within a complex financial system.
As a Business Analyst, you'll work closely with the Product Owner, development team, and other business functions to facilitate workshops and gather requirements that will document requirements clearly and ensure they meet business needs and system constraints. Collaborate with our UX/UI team to represent customer interests.
Help build and maintain Australia's top web-based platforms for quoting, selling, and managing insurance policies, with a strong focus on customer experience.
Position Accountabilities
Business analysis tasks including but not limited to facilitating workshops, process mapping, documenting current state and future state, and gathering requirements for digital web solutions for quoting, selling, and managing insurance policies to achieve business performance outcomes. Prioritize and execute key parts of a strategic delivery stream. Participate in (and facilitate) agile ceremonies where appropriate. Ensure a consistent customer experience in digital web formats. Collaborate with key stakeholders including business users, product owners and ux/ui designers to produce Requirements, User Stories, Acceptance Criteria and Tasks (ensuring traceability) for the delivery team. Qualifications and Experience:
Business analysis experience in complex and regulated industries. Strong communication skills, written and verbal. Experience managing stakeholders at all levels of an organisation. Experience delivering projects using agile and waterfall methodologies. Proficiency with Jira & Confluence. BA certification preferred but not essential. Our Perks
Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport. Extra leave - Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. Paid parental leave - We support our new parents with paid parental leave and other benefits. Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities. Development opportunities - We're championing your development with internal programs and access to a wide range of online courses. Employee discounts - You'll receive discounts on Budget Direct insurance products. Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers. Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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