We Dream. We Design. We Deliver. This is the place where you'll be hands-on, working in a super-fast-paced environment where change is the only constant and new ideas are welcomed and expected. At every level and in every role, we're doers and builders, not managers and minders.
humm Group is a diversified financial services company that provides instalment plans enabling businesses and consumers to make large purchases. humm group operates in Australia, New Zealand, Ireland, Canada, and the United Kingdom. Its principal activities include the provision of Commercial Lending in Australia and New Zealand, Point of Sale Payment Plans, and Australia Cards (humm90) and New Zealand Cards (including Farmers Finance Card, Farmers Mastercard, Q Card, Q Mastercard, and Flight Centre Mastercard).
What's so exciting about this role? Our awesome humm Authorisations Team is looking for an Authorisations Officer to join them in a permanent position. They provide tailored solutions to humm buyers and sellers, often required to think 'outside the box' when considering new business opportunities and adhering to responsible lending guidelines.
As a first point of contact for buyers and sellers, you will be responsible for a variety of tasks including answering phone calls efficiently, processing applications, data entry/verification, assessing applications, and performing administrative duties. This is a permanent position with shifts set between the department's core business hours of 7:00 am and 11:30 pm (open 7 days).
What Does An Average Day Look Like? No day is average at humm, but here's an idea of what you can expect to do in this role:
Answer inbound calls and emails related to applications and general inquiries.Verify application details and complete data entry of consumer agreements.Conduct application reviews (i.e., requesting additional documentation, assessing details, and making informed decisions that adhere to internal guidelines).Create opportunities by tailoring considerations and outcomes for our buyers and sellers.Make occasional outbound calls to follow up on decisions, outcomes, or inquiries.Scan and file documentation responsibly.Who will thrive in this role? You are someone who believes in the strength of good relationships. You are flexible, driven, and passionate about customers; you can operate in and contribute to a fast-paced and dynamic environment, and you bring excellent multi-tasking skills and a focus on delivering outcomes.
We're also looking for someone who brings: Experience working in hospitality or a call centre environment.The ability to multitask and prioritize their workload.Flexibility with their hours.A team player who is confident in working autonomously as well as assisting the team.Exceptional communication skills.Competent computer skills, i.e., familiarity with Microsoft Word, Excel, and Outlook.Working at humm group
We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant, inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours: Leadership, Accountability, Collaboration, and Commerciality.
We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and a welcoming and supportive environment where all our people can thrive.
If this sounds like the opportunity you have been looking for, then apply today!
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