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Name: Retail Customer Service Officer
Site / Location: Mandurah, Western Australia
Ref #: 12364878
Entity: Australia Post
Opening Date: 21-Nov-2024
Work Type: Fixed Term Part Time
Weekly Hours: 25
Length of Assignment: 12 months
Description & Requirements Australia Post is delivering like never before. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Adult Pay Rate $27.48 increases to $29.37 after 3 months 12% Superannuation 12-month fixed term contract Part-time 25 hours per week Extensive, supportive full-time (paid) training for 6 weeks Must travel on occasions between the following suburbs: Rockingham, Warnbro, Kwinana, Mandurah, Mandurah East You'll be:
Performing customer sales and service transactions Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS) Conducting and processing identity services transactions, including Australian Passport Interviews Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities Assisting customers with mail lodgements and associated costs Building rewarding relationships with customers by understanding their needs Assisting with administrative duties such as stocktaking and record maintenance About you
You're friendly, enthusiastic and reliable and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:
Have experience in customer service and/or cash handling Be fit to lift up to 16kgs of mail regularly and stand for your shift How we'll deliver for you:
We invest in you for the long-term, encouraging growth through our values of trust, inclusivity, empowerment and safety Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability.
If you have any questions about accessibility, please contact our Diversity & Inclusion team at .
See what a day in the life on the Retail Team at Australia Post looks like:
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