Department: AR Branch Network
Division: Australia Retail
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital.
This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.
You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Role Type: Permanent, Full-Time (40 hours/week)
What will your day look like?
As a Banking Consultant, you will have the opportunity to:
Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Actively participate in and support bank programs and initiatives.
Take responsibility to 'know your customer' from a risk perspective.
Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus - retail experience is an advantage.
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
Ability to multi-task and highly adaptable to change and ambiguity.
Willingness to work in a collaborative team environment.
Sound understanding of compliance.
Excellent communication and interpersonal skills.
You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
Job Posting End Date #J-18808-Ljbffr