The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Job Subcategory Information Technology Services
Job Description (Roles and Responsibilities) Main purpose of job The jobholder will be responsible for the Australia Network's IT Microsoft Windows OS and Office 2016 networks, standalone IT systems (predominantly Windows), VOIP telephones, and other communications systems; liaising with the UK Helpdesk and others as and when appropriate. The jobholder will also lead on IT and technical equipment needs for business continuity and crisis response, becoming the point of contact for the Mission internal phone system (ECHO), video teleconference system, and other technical IT/telco systems. This includes becoming the key personnel for any UK led ICT implementation projects.
The successful candidate will have an important role in ensuring compliance with relevant policies and best practice, ensuring business resilience and continuity, regular maintenance and repairs and developing IT skills of staff and how they can best use the technology to improve business outcomes. Flexibility to work across time-zones and undertake interstate travel will be required. The successful candidate will be the IT go to person for the whole Australia Network (across 5 different geographical locations) and will need to provide remote support (and if necessary on-site support).
Responsibilities Maintain and support both Windows based (predominantly Windows 10) and non Windows based operating systems; including desktops, laptops and other IT items in use across the British Government's network of posts in Australia located in Canberra, Sydney, Melbourne, Perth and Brisbane;Maintenance of all internet networks (including at the Head of Post and Head of Mission Residence);Support and train the Deputy ITSOs across the Australia Network. Delivery of ICT strategy, including liaison with the UK regarding IT Change Requests;Information Management Officer (IMO) for the Australia Network;Facilitate IT procurement and installation, including small system support to standalone systems;Induct new staff onto the systems and provide basic IT training;Provide a focal point for users' IT related queries, resolving issues and educating users as appropriate;Handling Australia Network ICT email inbox queries;Management of ECHO system across Australia Network and mobile telephones (issue, stocks, audit control, bill settlement);Planned travel to all Australia posts to maintain IT networks, supplemented by remote "trouble-shooting" support and emergency visits;Owner of Australia Network SharePoint site;Ensuring there is resilience across all IT, telephony and VTC assets and that faults are prioritised and promptly addressed including tasking of the part-time Deputy ITSO;Lead of ICT change management programme devising and implementing the change and processes we will use to develop more flexible working; Leading on the ICT elements of business continuity and Crisis response planning and implementation;Ensuring inventories and ensuring Security Operating Procedures are understood and enacted; Making effective use of IT budgets including prioritisation and procurement;Office machinery management & maintenance;Identify areas of non-compliance and make recommendations to senior management. Develop improvement plans and monitor progress;Provide IT support during events in the Mission and Official Residence;Assist other members of the Corporate Services team as required.Resources managed (staff and expenditure):
ICT Budget
Essential qualifications, skills and experience Broad knowledge of IT Systems configuration/administration and experience of work in a similar environment. IT Windows Clients (particularly Windows 10,) MS Office, SharePoint, Wi-Fi and hands on Networking and troubleshooting experience. Ability to work with minimum supervision and with a broad range of customers. Must be able to travel interstate for short periods (when situations allow). Ability to explain technical information in an easy to understand way. IT degree, although in the absence of an IT degree, professional IT certifications or relevant hands-on experiences will be favourably considered. Language requirements:
Language: English
Level of language required: Fluent
Desirable qualifications, skills and experience CompTIA A+, Network+ or equivalent networking related qualification. Required behaviours Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together 19 May 2024
Grade Executive Officer (EO)
Type of Position Full-time, Fixed term, with possibility of renewal
Working hours per week 38
Region Asia Pacific
Country/Territory Australia
Location (City) Canberra
Type of Post British High Commission
Number of vacancies 1
Salary Currency AUD
AUD 87,753
Start Date 8 July 2024
Other benefits and conditions of employment This vacancy is advertised as a full-time, fixed term role of 24 months with possibility of renewal to be based in Canberra. Salary is at AU$ 87,753 per annum (paid out monthly), plus 11% superannuation.
Appointment is subject to an AFP records check and UK security clearance.
Open to Australian citizens, permanent residents, and partners/ dependents of UK-based diplomatic staff currently posted in Australia. The Australia network offers a wide range of learning and development opportunities, including job-specific training as necessary and broader learning linked to the FCO Diplomatic Academy. There are opportunities to job-shadow other staff, and the successful applicant will be encouraged to take part in broader British High Commission activities. The British High Commission is committed to providing all staff with learning and development (L&D) opportunities and we will work with you to develop your own L&D plan.
Working patterns: 38 hours per week. We are a flexible employer however, due to the front facing customer nature of this role the opportunity to work from home will be limited and ad-hoc.
Additional information Your application must be submitted before 23:55 AEST-Australian Eastern Standard Time (UTC/ GMT +10) on the day mentioned in the above field "Application deadline"
Applications must include a current CV and kindly omit any personal information such as Name, Contact Details, Birthday and Gender. All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a 'reserve list'. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate".
Advertised start date is provisional and subject to completion of reference and security checks.
Kindly check your application centre or email regularly for any update on the status of your application.
Reminder: Notifications about interviews and the conduct of interview may be subject to change. Please note that given the restrictions imposed due to COVID-19 candidates must be prepared to be interviewed via VTC.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
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