The role The Atlassian Administrator will be instrumental in advancing and enhancing the Atlassian Platform facilitating better collaboration between employees and projects. This role requires leveraging industry-specific product knowledge to help the Collaboration Platform team achieve their full potential and adhere to best practices for the business.
Responsibilities Configure, maintain, and support the Atlassian suite of tools-based industry best practices. Manage user permissions and access in accordance with security policies. Support the administration of Atlassian stack. Troubleshoot and resolve issues with Atlassian tools and integrations. Collaborate with the Cloud Platform team and other user groups integrate. Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs. Document configuration changes, procedures, and processes related to Atlassian tools. Help users navigate the platform by responding to their ad hoc assistance requests. Gather business process requirements, optimise Jira/Confluence setups and workflows, and identify areas for functional improvements based on user needs and emerging patterns. Serve as a subject matter expert for Atlassian products. Assist with the installation of Jira and Confluence plugins/applications. Work with external vendors and create support tickets with 3rd party vendors and work to find a solution as required. What experience you'll bring Two years of hands-on experience administering Atlassian products Proficiency in configuring and customising Jira workflows, screens, fields, and reports. Strong understanding of permissions schemes and security configurations in Atlassian tools. Ability to troubleshoot and resolve issues independently and as part of a team. Excellent communication skills with the ability to interact with stakeholders at multiple levels. Atlassian Certifications in Jira and Confluence Administration are highly desirable. Experience with scripting Familiarity with Agile methodologies and experience in the Australian insurance sector are highly desirable. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Applications close: 14 th October 2024
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