Your new role with Bendigo Bank is just a few clicks away. As the Operational Excellence Coach, you will form a key influence in the Operational Enablement Function that is fast-paced and focuses on improving organisational efficiency, effectiveness and performance. The goal is to achieve continuous improvement and sustainable/improved outcomes for the organisation. This will be successfully achieved through your ability to examine and interpret data in a detailed and systematic manner; breaking down complex problems, identifying patterns making connections and drawing insights that can inform decision making.
You will focus on supporting the ActiveOps framework implementation across BEN Teams and administering requests and solving it within the defined Service Level Agreement. You will deliver consistent operational productivity and performance data reporting across various operational teams and conduct analysis against defined performance metrics to find efficiency.
You will work closely with the members of Customer Enablement Division to review opportunities to support the Bank to become more productive and efficient. You will also work broadly across all supporting business units to ensure a good understanding of workplace practices and how new frameworks and support can be implemented.
As our new Operational Excellence Coach, you will have two focus areas: one will focus on your ability to obtain and interpret data in real time, the other will require you to draw conclusions from that data and coach leaders on trends and business alterations that may need to be considered to reach a peak business operating rhythm with our current workforce.
You will be critical part of our high performing Operational Excellence division and bring your bubbly, upbeat nature to this high performing team. You will have a keen eye for details and are able to work with stakeholders with varying seniority with confidence. If you have a passion for understanding the data behind workforce operations and love coaching stakeholders to make decisions through evidence-based data, this is the role for you!
As our new Operational Excellence Coach, you will bring the following skills: Collaborate with users and partners to implement ActiveOps software across teams through developing a high-level understanding of stakeholder processes and workflow systems. Your ability to work with stakeholders to create measures and ensure ActiveOps implementation plan deliverables are implemented within agreed time frames. Your ability to analyse information objectively, evaluate its relevance and ability to draw logical conclusions. Developing strategies to engage stakeholders, to communicate with them effectively and addressing requirements. Your 'can do' attitude to actively assist in implementing a consistent set of management reporting across all operational teams in scope and provide feedback and insights to right stakeholders regarding trends. Your ability to quickly adjust to new situations, information, or environments. The ability to learn from setbacks, persist in the face of challenges, and bounce back. Strong problem-solving skills with a keen analytical eye and solutions-based mentality. Self-directed learning attitude, driving initiatives to seek out opportunities for growth and taking responsibilities for personal development and continuously improving skills and knowledge. Previous experience with Power BI dashboard is highly regarded. We offer flexible work options that put our people first and a hybrid model of x2 days in a local Head Office p/week. This role is a full-time, permanent role, based at any of our head office locations.
With over 7,000 employees, we are Australia's fifth largest retail bank with a vision our purpose – 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
Our perks and benefits: Belong to a wonderful team of people. Know how we know they're great to work with? They told us! Great benefits, work-life balance and flexibility.
Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that! We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you. So, what are you waiting for? Come and join the better big bank!
Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box, we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now! We don't want you to be missed, so please note that directly emailed CVs may not be picked up by the system and may risk being missed from the process. We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
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