Sales Support and Account Management Assistant Location: Western Australia
Department: Customer Support
Hours: Full Time
Closing Date: 31st August 2024
Role Description: Step into a pivotal role with AST Networks—where comprehensive training and global support equip you to drive innovation and assist both colleagues and customers with excellence! You will provide support to both external customers and AST colleagues, processing orders, quotations, and account management for key customers across direct and indirect sales channels.
Responsibilities and Deliverables: After completing your introductory training, you will:
Assist in managing key accounts, ensuring smooth communication and support. Prepare quotations and maintain up-to-date databases. Handle customer inquiries and basic sales tasks. Manage Airtime Sales and assist with customer application forms. Oversee CRM Administration & Compliance. Respond to distribution emails and manage dealer orders. Process orders, including preparing Sales Order Confirmations (SOC). Support key customers via our MY AST Portal. Handle requests for accessories and hardware. Training provided, with the role evolving as you grow into it. A positive, 'can-do' attitude is essential.
The Person – Bringing your personality to AST Networks: We're looking for someone driven, eager to learn, and adaptable to change. You take pride in getting things right the first time. You will bring with you:
Strong verbal and written communication skills. A positive, self-starting attitude. Excellent multitasking and time management. A team-oriented mindset with a mature demeanour. High motivation and focus. Essential Experience / Qualifications / Educational attainments: Proficiency in Microsoft 365 Suite. Experience in Customer Management. Familiarity with CRM systems. Australian Citizenship or Permanent Residency. Nice to Have: Background in tech-focused organizations. Experience in small teams with diverse staff. Qualifications: Microsoft Certified Training. CRM Training. Sales-Related Courses. Certificate III in Business (Administration). What we offer: Career development and growth opportunities. A people-first culture—because you are our company. 22 days of Annual Leave (+ Public Holidays). An inclusive work environment for all abilities. Competitive salary plus superannuation. Long Service Awards and global staff events. Free On-Site Parking. At AST Networks, professionalism, inclusion, and teamwork drive our success. We offer a supportive environment where you can thrive.
To apply please send your CV and cover letter to:
Anna Thompson
AST Networks,
92 Furniss Road,
Landsdale, Western Australia, 6065
Applicants must have the right to work in Australia.
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