Associate Technical Support Engineer (Australia) Associate Technical Support Engineer (Australia) Recharge Payments Sydney, Australia
Associate Technical Support Engineer (Australia) Recharge Payments Sydney, Australia Posted 16 days ago Permanent Competitive Associate Technical Support Engineer (Australia)
Who we are
In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie-Recharge doesn't just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.
Please note: this role is a remote contract role based in Australia and will have a scheduled shift of Tuesday-Saturday, 9am-5pm AEST.
What you'll do Live by and champion our core values: #accountability, #collaboration, #iterate, #detailsUse your technical expertise and customer service skills to resolve questions and issues for our online merchantsCommunicate clearly in writing to both technical and non-technical peopleCommunicate clearly in writing in a timely manner via live chatCommunicate clearly and effectively via phone with customers on the premium planIdentify patterns, recommend improvements, and filter out unimportant issuesContribute to the ongoing development of documentation and best practicesAssist with successful on-boarding of new customersWhat you'll bring Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferredResourcefulness: you'll figure out what needs to be done, and you find ways to make it happenA passion for problem solving and the humility to ask for assistanceA sense of urgency and a satisfaction from going above and beyond to provide solutionsAbility to work remotely and desire to make an impact at a boot-strapped start-upExcellent customer service and English fluency (written and spoken)A 'winning as a team' attitude and a polite, patient, caring, calm and professional demeanorBasic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plusAbility and desire to work flexible shifts shifts2+ years of experience in technical customer support at a SaaS company, or similar
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
#LI-Remote
Job ID 7284881002
Boost your career Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr
