About the Role We're on the hunt for an awesome Associate Systems Engineer to join our team! As an Associate Systems Engineer in the Access Management team, you'll be responsible for empowering our Canvanauts through the delivery of our Access Management services. What you'll be doing! You'll be the first point of contact for Access Management Tickets raised in our IT Service Desk. Bringing a customer first approach to Access Management, ensuring SLA's are followed while delivering exceptional service. Implementing Access Management Controls on new and existing Third-Party Saa S systems (SSO, Authentication, Authorisation, Role-Based Access, Identity Lifecycle, User Access reviews). Writing clear and comprehensive documentation, as well as a willingness to share knowledge with the team. Working with the team to escalate problems to the appropriate staff. You'll probably be a match if you bring Exceptional communication skills. Ability to manage multiple, competing tasks & priorities with ease. At least 2 years of technical support experience. Experience in one or more of the following: Identity Lifecycle Management, Authentication, Access Control, Authorisation, and Access Requests. Experience in Okta or other Id Ps for day-to-day operational ticket management. Beneficial Experience (not required, but helpful): Experience configuring identity and Access Management (IAM) tools, i.e., SSO and MFA. Using data-driven approaches to identify trends, problem areas, and use metrics to identify focus areas for prioritisation. Technical knowledge of app integration protocols such as SCIM, SAML, and OIDC. If you're a highly motivated individual with a passion for Access Management, delivering great service and looking to make the next leap from support to a more engineering focused role we'd love to hear from you! Apply today for this exciting opportunity. About the team The Information Technology Group's vision is to improve the potential of every Employee through world-class technology and service. The group consists of Business Platform, Technology Experience, and IT Platform. The Access Management team is a pivotal team within the IT Platform sub-group. The Access Management team aims to radically innovate the foundational infrastructure of our Access Management technology to deliver a secure and frictionless experience for all employees. This infrastructure powers Identity Lifecycle Management, Saa S onboarding & offboarding, Authentication, Access Control and Authorisation, User Access Reviews & Access Requests. We're looking for someone to help continue our investment into scalable Identity & Access systems and beyond. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you! Please note that interviews are conducted virtually. Join the team redefining how the world experiences design. #J-18808-Ljbffr