Customer Success, Services & Support – Consulting Services /
We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
About the Role In this role, you'll be responsible for progressing projects from sales to successful implementation, delivering the expected value and outcome to the customer within the agreed scope, budget, and timeline.
The focus of the Associate Project Manager role is medium complexity projects, or large (potentially complex) work orders, with medium delivery timeframes.
You'll be part of an Enterprise Consulting Services team responsible for making, selling and supporting our locally developed bigger business software. The goal is simple: do all we can to take growing companies to the next level. We're leading our category and changing the way people do business.
What you'll be focused on...Review and provide input to proposals and customer contracts related to the project deliveryProject plan, coordinate and follow up together with our customersManage projects according to project plan. Assign tasks, identify issues and reports status as requiredDevelop and manage project timelines, making certain that all scheduling conflicts are resolved with internal and external partnersGuide customer's project manager and team on standard process approach to deliver a successful software implementation projectWhat we'd love to see from you...Proven experience in successful project management roles in either an associate or coordination capacityExperience in handling projects with team size up to three to five and projects running from around 3-6 monthsPrior experience within an ERP or SaaS environmentAbility to coordinate projects, meet deadlines and manage multiple tasks simultaneouslyComfortable operating with ambiguity i.e. adaptable, flexible, and comfortable with uncertaintyStrong communication and interpersonal skills with a collaborative management style Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters. Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it's called Flexperience, and it's designed by you and your team!
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don't meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to 'Culture Add' means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you're excited about this role, or about MYOB, we'd still love to hear from you!
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