World-first initiatives. Invaluable insights. Property, Unlocked.We're empowering the industry, investors, governments and the general public with insights, news and reports to help shape the future of property.We're on a journey to unlock the life-changing potential in property.Our world-leading initiatives are built for the industry, by the industry. See what we've achieved so far, and how you can be a part of where we're going next.Join our team of like-minded innovators. Curious. Restless. Uncomfortable with comfortable.Discover what it is like to work in a supportive and flexible environment in a growing range of opportunities across the PEXA group of companies.How we are taking action to make a real difference.We're standing by our commitment to do the right thing, for the betterment of our people, customers and the communities we operate in – now and for future generations.We are a world-leading digital property technology & insight solutions business.The PEXA Group of innovative digital services connects people, businesses and governments across the property community. Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We're still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That's why, we're looking for ambitious people like yourself to join the team. About the Role Partnering with our rockstar Relationship Managers to support valued FI Customers, no two days will be the same. You'll collaborate with Product and Tech teams to enhance our cutting-edge platforms and hunt for process improvements to shake up the FI Customer experience. Settle in for the occasional escalation challenge (we've got your back!). Taking initiative and pushing boundaries isn't just encouraged here - it's a way of life. If you're a financial guru with flair for thinking outside the box, saddle up and apply now! Join our dynamic team of go-getters on this rollercoaster journey. Key AccountabilitiesWorking broadly across the PEXA team to ensure that commitments to our customers such as action items from meetings are tracked and coordinated, communicated appropriately through Account Manager and client.Manage portfolio of FI customers, driving PEXA adoption of enhancements, new solutions and data products. Respond to feedback, investigate workspaces and provide insights.Collaborate with internal teams (Marketing, Comms, Events) on FI communications, invite lists and streamlining processes for exceptional customer experience.Conduct research and reporting from industry publications, market reports and FI annual reports relevant to PEXA's FI operations.Leverage data insights (Medallia, Tableau) to analyze performance, produce reports and provide business analytics supporting the FI team's operations and commitments.Ensure all outcomes link to network growth, confidence, uptake and efficiency for PEXA and FI participants. Analyse processes investigate potential issues impacting FIs on the Exchange.Skills and ExperienceExperience with the conveyancing, property or banking industry is ideal but not mandatory.Experience with Business Transformation, process re-engineering and/or systems implementations is ideal.Customer service/relationship/salesKey AttributesMust be a team player and able to work with and through others.Problem solving and root cause identification skills.Strong analytic and decision-making abilities.Ability to influence others and move toward a common vision or goal.Ability to grow and manage key relationships with stakeholders.Engaging and collaborative Strong communication skills – both written and verbal, including active listening skillsAble to work effectively at all levels in an organisation.Experience with business transformation, process re-engineering and or system implementations is ideal.In the spirit of reconciliation PEXA acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today.We accept the invitation to walk with First Nations Peoples to a better future for us all. For more information visit the Uluru Statement website.
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