All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part-time work, or job sharing.
Permanent full-time
Lockleys, Adelaide or Parramatta, Sydney – Hybrid working (2 days in office)
Join the Change and Capability team, and be coached and trained to develop as a BA
How will I help?
As an Associate BA, you will be responsible for identifying and evaluating internal ideas, as well as generating your own creative solutions, to uplift operational processes within Mortgage Operations. You will deliver "Quick Wins" to the business that support and improve operational practices and processes, risk, and quality across business units in Mortgage Operations.
Further key responsibilities include:
Review, design, and execute process improvements
Identify knowledge and skills gaps, and embed changes
Analyse data sets to identify effective ways to improve efficiency
Model business processes and identify opportunities for process improvements
Identify issues, risks, and benefits of existing and proposed solutions
Evaluate and report on business impacts on proposed or ongoing changes
Liaise with diverse groups of stakeholder groups including the Executive Team, Senior Leadership Team, and other internal and external customers, to understand business needs, project scope, and vision
Facilitate and provide specialist advice to business units via targeted workshops and interviews to identify and resolve specific issues impacting critical business outcomes
Manage the end-to-end delivery of process design and process improvement projects
What do I need?
To be successful in this role, you must have initial experience in Mortgage Operations, Broker Credit Approvals, Settlements, and/or loans, and ideally be from a financial services organisation. You must also be a passionate and curious individual, who is keen on continuous improvement and has the desire to help our business grow. You will also have a growth mindset, demonstrable problem-solving experience, adaptability, and the ability to work in a high-impact fast-paced environment.
Other advantageous attributes include:
Experience in managing and implementing small to medium-sized initiatives in projects or change
Experience in the development of Standard Operating Procedures (SOPs) and ability and confidence to facilitate workshops to achieve implementation outcomes across multifunctional teams
Have a desire to develop into a business analyst role
High level of competence with Microsoft Office products including MS Visio and Miro
Understanding of the rapid/agile process improvement model, Kaizen, and/or LEAN Six Sigma methodologies, to deliver business process improvement.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ******.
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