Primary objective Provide customer service to the public through the efficient legal and financial administration of trusts.
Key duties and responsibilities Administer standard legal and beneficial trusts, including the resolution of legal issues, identification and realisation of assets, decision making relating to expenditure and investments.Prepare financial planning budgets in consultation with represented persons, guardians and other interested parties and engage with relevant parties in the course of administration of trusts.Prepare financial statement reports for tribunal hearings.Attend to the management and realisation of assets of represented persons and the application and redemption of funds.Assist with frontline administration through phone and front counter services including the registration of Wills and Advance Personal Plans.Respond positively to change with a commitment to ongoing improvement and professional development, act professionally at all times, demonstrate cultural competence and operate within the boundaries of agreed policies and procedures.Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.Selection criteria Essential Demonstrated negotiation and communication skills, both written and verbal, including the ability to deal with challenging customers, in a tactful and sensitive manner.Demonstrated ability to interact effectively with people from a variety of backgrounds, diverse cultures and people with disability.Demonstrated time management and organisational skills, including proven ability to prioritise workloads, use initiative, with the ability to work within mandated time frames, maintain accurate records including financial accounts with good attention to detail whilst operating in an environment with rapidly changing demands.Ability to work in a team environment with minimal supervision, establish positive relationships with colleagues and stakeholders including trustworthiness in handling confidential information.Ability to obtain an understanding of relevant legislation, regulations and guidelines to support the service delivery to represented persons.Proven skills in the use of information technology systems, including word processing, spreadsheets, email applications and TRM.Desirable An understanding of the general activities of a trustee organisation in accordance with the Trustee Act, the Public Trustee Act and Guardianship of Adults Act or the demonstrated ability to acquire such knowledge.Ability to obtain understanding of a trust accounting system such as PNR or similar to support the service delivery of customer service in a trust environment.Further information The successful applicant will be required to undergo a criminal history check and may require a working with children clearance. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.Explore the Office of the Public Guardian and Trustee. About Office of Public GuardianPublic Guardian and TrusteeFact SheetsLocated in Darwin, you will be rewarded with a competitive remuneration package inclusive of 11% superannuation, 6 weeks recreational and 3 weeks personal leave, 3 days paid leave over Christmas shutdown, 17% annual leave loading, and the opportunity to develop a long-term career in the Northern Territory Public Sector.
This is a great time to consider moving to Darwin. Picture a place where beautiful landscapes surround a busy, multicultural city. A cultural melting pot where great food and new friends paired with a unique outdoor lifestyle awaits you. Welcome to Darwin, the traditional lands of the Larrakia people.
Explore the Territory: Greater Darwin Regional GuideWork for NT GovernmentDarwin and SurroundsExplore Darwin VideoClick here for further information and to directly apply: Jobs - Assistant Trust Officer
Click here to see our website: Northern Territory Public Guardian and Trustee
Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website.
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