The Assistant Store Manager is responsible for supporting the Boutique Manager in all aspects of store operations, including customer experience, team management, and sales performance. This role requires a dynamic, customer-focused leader with a strong background in luxury retail and a commitment to the FENDI brand values. The successful candidate will inspire and develop the team, drive sales, and maintain the highest levels of service to create an unparalleled in-store experience. Job Responsibilities: Customer Experience & Sales Deliver and maintain exceptional customer service standards, ensuring every client enjoys a memorable experience at FENDI. Support the team in achieving and surpassing sales targets, developing strategies to boost revenue and client loyalty. Build and maintain strong client relationships, serving as a brand ambassador both in-store and in the community. Team Management & Development Assist in recruiting, training, and mentoring sales associates to foster a high-performance, motivated team. Organize team schedules, daily briefings, and individual performance assessments. Foster a positive work environment that encourages teamwork, creativity, and brand knowledge. Operations & Inventory Management Oversee daily store operations, including visual merchandising, inventory control, and stock replenishment. Ensure all FENDI policies, procedures, and standards are followed for store presentation, stock security, and customer service. Support the Boutique Manager in managing administrative tasks, reporting, and other operational duties. Brand Representation & Community Engagement Represent the FENDI brand values, aesthetic, and quality through personal presentation and customer interactions. Engage with the local community to strengthen FENDI's brand presence and customer base. Actively participate in boutique events, VIP client experiences, and product launches. Profile: Experience: Minimum of 5 years in a luxury retail environment, with at least 3 years in a supervisory or managerial role. Skills: Proven leadership skills with the ability to motivate and inspire a team. Strong communication and interpersonal abilities. Customer Focus: Passion for luxury retail and delivering top-tier customer service. Brand Knowledge: Deep understanding of the luxury market, FENDI products, and brand history. Adaptability: Ability to work in a fast-paced environment, multitask, and handle a variety of operational and client-related tasks. Additional Information: About Fendi: Fendi is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality, and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound. Fendi provides equal employment opportunities and welcomes applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace Fendi's culture and values. #J-18808-Ljbffr