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Merlo Coffee began more than 30 years ago with a simple philosophy – freshly roasted coffee served by people who are passionate about coffee.
Today, Merlo is proud to be one of Australia's leading independently owned and operated coffee roasters, supplying the public, our own Merlo Coffee stores, and over 1,700 cafes and restaurants with freshly roasted coffee around the country every day.
We are looking for people who are passionate about quality coffee and excellent customer service. This exciting opportunity is ideal for those looking to step up in their hospitality career.
About the role Assisting in creating a culture of accountability and integrity, the Second in Charge (2IC) is responsible for supporting the Store Manager in the store's operational efficiency and its employees. With the tools and resources to exceed set goals, you will focus on quality coffee and customer experience, striving to exceed expectations and ensure the customer receives the best of what Merlo Coffee has to offer.
We are currently seeking to fill 2IC positions at: QUT - Garden's Point, CBD Coorparoo Victoria Point Key responsibilities include: Customer experience – provide and ensure customers are given exceptional customer service. Coffee production – prepare a variety of coffee and beverages according to Merlo standards. Team management & succession planning – Effectively communicate with all staff to ensure they align with the store and Merlo Coffee's goals. Coach and mentor staff to consistently exceed expectations in their role. Financial management – Ensure the store reaches its short- and long-term goals and budgets. Store management – Ensure the store is held to a high level of cleanliness and all food and workplace safety procedures are followed, including stock and quality control. About you The ideal candidate will have:
Full-Time availability across Monday – Sunday for our Coorparoo and Victoria Point stores. Full-Time availability across Monday – Friday for our QUT and Eagle Farm stores. A proven aptitude and experience in staff management. Strong passion for coffee and commitment to the success of Merlo. High volume coffee making experience. Demonstrated ability to train, coach and develop staff. A keen interest in long term career progression within the business. A fun, hardworking and energetic attitude towards work. Excellent written and verbal communication skills. Strong organisational and leadership skills. Benefits and perks Full time contract. Opportunity for career progression. Free coffee on shift, generous staff discount on coffee & retail products. Free access to an Employee Assistance Program for you and your immediate family. A vibrant, fun, and exciting place to work with great team culture. A feel-good brand that genuinely cares for our people, community, and environment. Monthly & yearly celebrations and staff awards. Flexible working environment with a genuine focus on work-life balance. At Merlo we care about our people, our customers, and of course our coffee. To ensure we successfully continue to maintain the Merlo magic, we follow the 'Merlo Recipe' in everything we do.
Respect – Excellence – Customer Service – Integrity – Passion – Education.
If you think you would be a welcome addition to the Merlo Coffee family, join us in our passion for providing quality coffee and customer service and apply now!
Your application will include the following questions:
Do you have customer service experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an assistant store manager? How many years of people management experience do you have? Which store/s are you applying for? Retail & Consumer Products 101-1,000 employees
At Merlo we believe that great coffee is more than just a beverage – it's a moment of connection, inspiration, and indulgence. Whether you're savouring a rich espresso in the morning or enjoying a cozy cappuccino with friends, our simple philosophy has never changed – freshly roasted coffee served by people who are passionate about coffee.
What can I earn as an Assistant Store Manager?
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