Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.
This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.
Job Description
ASSISTANT RESTAURANT MANAGER The Assistant Restaurant Manager will work within the Hotel's Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality.
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwideExclusive Employee and Friends & Family Discounts at Fairmont HotelsExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess toour company-matchedDefined ContributionPension Plan(DCPP)Opportunity to develop your talent throughcoaching andour Leadership Mentoring ProgramsCompetitive annual salary commensurate with experience, starting at $54,500What you will be doing: Reporting to the Outlet Manager, responsibilities and essential job functions include, but are not limited to the following:
Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintainedHave a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming eventsReview guest comments, respond to any concerns in a timely and professional fashionEnsure that service essentials, steps of service and brand standards are being followed by the teamConsistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesMotivate, lead, coach and manage all aspects of team members' performance towards achieving exceptional guest service and employee engagement resultsSupport Food and Beverage training as required and follow-up training programs to address any additional needsAssist with conducting shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding serviceEnsure that the overall cleanliness and safety of the outlets are maintainedDevelop and maintain close and effective working relationships with all supporting departmentsFollow and ensure compliance with all corporate, hotel and departmental policies and proceduresParticipate in hotel committeesStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, and local government.Perform any other duties, tasks, and assignments within your department as required. Qualifications Your experience and skills include: Must have minimum 1-2 years previous supervisory or management experience in Food & Beverage; preferably in a full service upscale hotel or upscale restaurantPrevious experience in a similar leadership role is an assetService focused personality is essential and a passion for everything food and beverageStrong interpersonal and problem solving abilities and demonstrates the ability to lead by exampleWine knowledge at or above WSET Level 2 an assetDiploma or Degree in Hospitality/Hotel Administration an assetMust have valid Serving it Right Certification and FoodSafe Level OneSchedule flexibility, including early mornings, late nights, weekends and all holidays Additional Information Physical Aspects of Position (include but are not limited to):Constant standing and walking,Occasional bending and kneeling,Occasionalcarrying and lifting
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment:Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Meet James, the food and beverage manager in London
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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