About the Company
Marriott International portfolio of brands includes JW Marriott alongside 34 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
About the role
JW Marriott Gold Coast Resort & Spa is looking for experienced and passionate hospitality professional to join our fantastic team in Citrique Restaurant. This entry-level management position assists in the daily operations in the Restaurant and Room Service. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.
Salary range: $73,000 - $76,000
Critical responsibilities:
Assisting in Management of Restaurant Team
Handles employee questions and concerns.
Monitors employees to ensure performance expectations are met.
Provides feedback to employees based on observation of service behaviors.
Assists in supervising daily shift operations.
Supervises restaurant and all related areas in the absence of the Restaurant Manager.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant Operations
Ensures all employees have proper supplies, equipment and uniforms.
Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
Assists in ensuring compliance with all restaurant policies, standards and procedures.
Monitors alcohol beverage service in compliance with local laws.
Assists in achieving or exceeding budgeted goals.
Performs all duties of restaurant employees and related departments as necessary.
Opens and closes restaurant shifts.
Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Encourages employees to provide excellent customer service within guidelines.
Handles guest problems and complaints, seeking assistance from supervisor as necessary.
Strives to improve service performance.
Sets a positive example for guest relations.
Assists in the review of comment cards and guest satisfaction results with employees.
Meets and greets guests.
Assisting in Human Resource Activities
Supervises on-going training initiatives.
Uses all available on-the-job training tools for employees.
Communicates performance expectations in accordance with job descriptions for each position.
Coaches and counsels employees regarding performance on an ongoing basis.
Successful Candidates will have:
Outgoing and approachable attitude, honesty, humble and respectful nature. Be genuinely passionate about our industry, with a strong work ethic and lead our young team by example.
Previous supervisory or higher experience.
5-star a la carte service experience.
Ability to lead team in manager's absence.
Ability to support Manager in administrative tasks and daily operations.
Micros proficiency.
Drive effective payroll control.
Develop team and ongoing training programs.
The Benefits
Unlimited strategic development and career opportunities.
Generous accommodation and food and beverage discounts including all properties within the Marriott International group.
Recognition programs to keep you motivated.
The best hotel training opportunities provided.
Wellbeing and mindfulness programs to ensure you stay healthy.
Job Type: Full-time
Pay: $73,000.00 – $76,000.00 per year
Work Authorisation: Australia (Required)
Work Location: In person
Application Deadline: 01/12/2024
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