Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business. About Us Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays.
Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran.
We offer a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport, and two mainland ports.
Cruise Whitsundays also operates Australia's first underwater accommodation, Reef suites, and a Reefsleep glamping experience at the Reef World pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises to our sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with.
When the ocean is your office, every day is a good one.
About Journey Beyond Australia's leading experiential tourism group, Journey Beyond, operates 14 brands spanning the country, connecting guests to the land and to each other.
Headquartered in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern, and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station; barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises, and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.
About the Role: Reporting to the Reef Operations Manager, the Assistant Manager works closely with the Chef and Hosts in managing the daily operations of Reefworld and Heart Pontoons.
This role assists the Reef Operations Master in managing all compliance and pontoon maintenance, leadership and management of crew, and ensuring guests are provided with exceptional service.
The Assistant Pontoon Manager provides leadership and direction to the Pontoon crew to deliver our services and experiences safely, ensuring that we stay true to our mission of 'Create Amazing Experiences' with each and every customer interaction.
The general work areas of this position are the Reefworld and Heart Pontoons, both of which are permanently moored 39 nautical miles offshore on the outer Great Barrier Reef.
You may be required to work on any day of the calendar week, including weekends and gazetted public holidays.
A standard working day consists of 11.43 working hours for 8 days on and then 6 days off; occasionally, you may be required to work outside these hours as approved by the Reef Operations Manager.
Key Responsibilities: Manage crew workflow and hours.Lead, mentor, and support Pontoon crew, conducting regular performance conversations with direct reports to help develop in all areas of their role.Provide in-water supervision in accordance with the In Water Operations Manual.Provide Vessel Safety Inductions and complete crew training as per policies and procedures.Vessel handling and navigation.Ensure crew work to CWS Policies and Procedures.Report all incidents and hazards as per policies and procedures.Minimum Requirements: MAR20318 - Certificate II in Maritime Operations (Coxswain Grade 1 Near Coastal).Master 5/ MED 2 or 3 highly regarded.Minimum 2 years managerial experience.HLTAID011 Provide first aid.HLTAID015 Provide Cardiopulmonary Resuscitation and Oxygen Therapy.SITHFAB009A - Provide Responsible Service of Alcohol.Blue Card (Working with Children's Check).Current National Police Check.Royal Flying Doctors Service (Medical Chest).What We Offer: Generous discounts on Journey Beyond travel and experiences.An attractive salary and positive work environment.Study Assistance Policy.A career with opportunities for progression, transfers, and secondments.Employee Referral Policy.Parental Leave program.Purchased Leave policy.Private Health discounts.Employee Assistance Program.Discounts on Journey Beyond merchandise.Up to 50% off at the Cruise Café & Bar.Up to 50% off the bar on board vessels.Free public transport.Salary sacrifice remote area benefits.
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