Applications closing on 18 November 2024, 05:00 PM
About the Great Ocean Road Coast and Parks Authority The Great Ocean Road Coast and Parks Authority (the Authority) was established on 1 December 2020 to deliver better protection and management of the iconic coast and parks of Victoria's Great Ocean Road.
In partnership with Traditional Owners, our role is to manage, protect, rehabilitate and foster resilience of the natural, cultural and heritage values of coastal Crown land and marine waters along the Great Ocean Road.
As a public land manager for the Great Ocean Road coast and parks, we manage a wide variety of public land from National Parks to coastal beaches to town foreshores. We also lead visitation policy and planning for the scenic landscapes along the Great Ocean Road to manage visitation and provide a great visitor experience.
All revenue raised through our commercial endeavours is reinvested into the coast to ensure the Great Ocean Road region can be enjoyed now and for generations to come.
Purpose of the position The Caravan Park Assistant Manager position principally assists the Park General Manager with the day-to-day operations and management of the Caravan Park. In the absence of the General Manager, the Assistant Manager shall act on their behalf and assume responsibility for daily management of the park including the deployment of staff, and service delivery to the customers. When the Park General Managers are on site, the Assistant Manager may perform general office duties or be asked to assist with maintenance within the park, and deal with any customer issues that may arise.
Primary responsibilities The Caravan Park Assistant Manager is responsible for the following. This list is not exhaustive and is only a guideline to the typical duties that may be required.
Taking a professional and proactive approach to management and the operation of the park.People leadership with responsibility of mentoring direct reports, providing staff training and induction of new staff as required.Leading by example in areas such as customer service, Occupational Health and Safety (OHS) and emergency management.Implementing and adhering to the parks and Authority's relevant systems and processes.Liaising with the Park General Manager and/or Accommodation Services Manager to deal with issues that may arise in an expeditious time frame.Participating, as appropriate, in maintaining a child safe culture at the Authority. Understand your role in preventing, detecting, responding and reporting any child safety concerns to the relevant authorities.Conducting various administrative front office duties, including managing bookings, communicating with guests (e.g. phone, email, in-person), filing and record keeping.Assisting the Park Managers with various tasks such as the management of fortnightly staff payroll, supply purchasing, report generation, or other duties as may be required to effectively operate the Caravan Park.Managing Park and security procedures, in the absence of onsite security or management.Responding to and assisting with emergency calls and incidents.Supporting a strong financial performance by the park, to maximize revenue and minimize expenses.Working collaboratively within the team and assisting staff with their duties.Providing exemplary customer service, including dealing with complaints and managing difficult customer issues and situations as they arise.Qualifications and experience: Minimum of three years' demonstrated experience in a caravan park management and operations, or similar role. Preferably within an environment that has a large volume of bookings.Diploma qualification in Business Administration, Tourism or related field.Demonstrable experience in team leadership, coordinating and / or supervising a team, working across a range of rosters and shifts.Demonstrated experience and commitment to providing a high level of customer service, including experience successfully resolving customer issues and complaints.Experience utilising RMS booking software.Demonstrable experience with managing budgets, payroll and other financially critical elements of a business.Knowledge and skills Excellent communication (written and verbal) and interpersonal skills, including an ability to communicate with people from a broad range of backgrounds.Proven ability to work effectively independently and as part of a team.Proficient in the use of computer software using Microsoft Word and Excel.Knowledge of occupational health and safety processes and procedures and the identification of potential hazards.
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