Company Description Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel's 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane's best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Job DescriptionWe are seeking an enthusiastic and detail-oriented Assistant Outlets Manager to join our prestigious food and beverage team in Sofitel Brisbane Central. As an Assistant Outlets Manager, you will lead a diverse team of hospitality professionals to create unforgettable experiences for our guests in our award-winning restaurant, Bistro Suzette, our elegant lobby bar, Cuvee and our In-Room Dining & Mini Bar services.
Assist in overseeing daily operations of multiple food and beverage outletsCollaborate with the Outlets Manager to develop and implement strategies for improving service quality and efficiencySupervise and support staff, ensuring adherence to service standards and company policiesCollaborate with other hotel departments to strategise on new product and service offeringsHandle guest inquiries, requests, and complaints professionally and efficientlyConduct regular staff training sessions to enhance skills and product knowledgeEnsure compliance with health, safety, and hygiene regulationsAssist in organising and executing special events and promotionsMaintain excellent relationships with vendors and suppliers.QualificationsMinimum of 3 years' experience in a similar role within a fast-paced, high-end restaurant environmentExcellent knowledge of food and beverage operations, including wine and beverage serviceProven experience with point of sale systems and Microsoft Office applicationsStrong understanding of inventory management and cost control principlesBachelor's degree in Hospitality Management, Business Administration, or a related field preferredExceptional communication and organisational skillsDemonstrated ability to lead and motivate teams in a fast-paced environmentStrong problem-solving skills and attention to detailAbility to remain calm and courteous while focusing on guest needsKnowledge of health and safety regulations in the food service industryFlexibility to work varying shifts, including evenings, weekends, and holidaysPassion for delivering exceptional customer service and creating memorable dining experiences.Additional InformationBring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community, with: Discounts for ambassadors, families and friends at Accor Hotels worldwideComplimentary hotel stay package to celebrate your work anniversarySecure parking in the centre of Brisbane for only $10 per dayDirect access to Central train stationComplimentary food in the ambassador dining roomLaundered uniforms.Let your passion shine, visit careers.accor.com
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