Assistant Night Manager - FT - Holiday Inn Perth City CentreHotel Brand: Holiday Inn
Location: Australia, Western Australia, Perth
Hotel: Perth City Centre (PURHS), 778 - 788 Hay Street, 6000
Our hotels never sleep. So, we're looking for an Assistant Night Manager to keep the hotel running smoothly overnight, manage hotel security and the safety of our guests, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.
A little taste of your day-to-day:
As our Assistant Night Manager, reporting to the Night Manager & Rooms Division Manager, you will assist in managing and overseeing hotel operations overnight. The principal responsibility is the safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function. You will support the night team with their auditing tasks and in the absence of the Night Manager, you will be responsible for handling any emergencies.
This role is ideal for someone who enjoys working overnight, working with numbers, and who wants to continue to consolidate their leadership and technical capability within a supportive environment.
This is a Full-Time position working overnight, from 11pm - 7am.
Mostly, you'll be:
Supporting the Night Manager to manage guest experiences, team performance and hotel operations during the overnight shifts.Prioritising workload and ensuring your team delivers authentic, memorable experiences while achieving the tasks at hand.The first point of contact for any critical emergency situations in the absence of the Night Manager.Processing payments including room charges, debit/credit, and cash in accordance with established procedures.Checking guests in, out and managing any wake-up call requests.Having authentic conversations with guests to resolve issues, queries or concerns.Running night audit process on PMS (Opera) or manual equivalents.Bringing our IHG One Rewards Loyalty Program to life by recognising our members, delivering benefits, and enrolling guests to the program.Completing Check Ins and Check Outs as per hotel standards.Working cohesively with reservations, sales and Food & Beverage teams to deliver guest experiences using the Holiday Inn Service standards.Preparing food and beverage for room service from the overnight menu.To be successful in this role you will...
Be an approachable person and have a real passion for Making Guests Smile.Possess at least 1 year of experience within a hotel Front Office role, with exposure to both Reception and Night Audit procedures.Have a strong working knowledge of PMS (Opera).Accounting and mathematics skills for accurate auditing and payment processing.Having a sound understanding of Quore is desirable.Have excellent problem solving, decision making and time management skills, to assist in managing multiple tasks, and varying guest situations.Have highly developed written and verbal communication skills.A full Australian Drivers Licence to assist with ad hoc valet parking requests.A Valid Approved Manager Licence is highly regarded.We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free CBD Car Parking, duty meals, a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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