AUTHENTICALLY YOUExplore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.W Sydney is now casting for Assistant Moonlight (Night) Manager to lead our overnight hotel operations and guest services team. Reporting to the Welcome Manager this integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the world's largest W Hotel, with 585 rooms, suites and studios. The ideal candidate will have strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.JOB SUMMARYOverseeing all front office and guest services operations during the overnight shiftResponding to guest enquiries and requests in a timely and professional mannerMonitoring hotel security and safety, including conducting regular property patrolsTroubleshooting any issues that may arise and implementing appropriate solutionsSupporting the day-time management team by providing updates and escalating any concernsEnsuring all hotel processes and procedures are followed during the overnight hoursManaging the overnight front desk team, including scheduling, training and performance managementBalancing the needs of their team, their guests, and the business itselfMaintaining a focus on excellence and continuous improvementBENEFITSDiscounts on hotel rooms including all properties within the Marriott International group, for you and your family & friendsThe best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott InternationalDiscounts on food & beverage across all our hotelsRecognition programs to keep you motivatedWellbeing & mindfulness programs to ensure you stay healthyEmployee Assistance Program'Great Places to Work' certifiedDIVERSITY AND INCLUSION STATEMENTMarriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
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