Main Duties:
Administration
Maintain the daily log book.
Plan the outlet weekly roster and work schedules to ensure adequate staffing.
Maintain outlet communication board.
Submit all guest/staff incident reports.
Report "Lost & Found" items and handle them according to Policy & Procedures.
Control requisitioning, storage, and careful use of all operating equipment and supplies.
Customer Service
Ensure all employees establish rapport with guests and handle requests/enquiries on food, beverage, and service.
Be demanding and critical regarding service standards.
Ensure the outlet team projects a warm, professional, and welcoming image.
Financial
Maintain and adhere to established operating expenses and ensure cost control.
Obtain and account for the correct settlement of all sales, being responsible for cashier/floats maintenance.
Handle voiding, correcting, and changing restaurant checks according to prescribed procedures.
Identify and correct any errors.
Manage a consistent guest recognition program and maintain a relevant guest database.
Operational
Ensure the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and flexible service following Novotel Standards.
Have full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks to set standards.
Assign responsibilities to subordinates and check their performance periodically.
Be a hands-on manager present at all times in the restaurant, especially during busy periods.
Manage flexible scheduling based on business patterns.
Maintain and strictly adhere to par stocks for all operating equipment, supplies, and inventoried items.
Conduct monthly inventory checks on all operating equipment and supplies.
Conduct daily pre-shift briefings to employees on preparation, service, and menu.
Have thorough knowledge of all food and beverage items in the menu and the ability to recommend combinations and upsell alternatives.
Handle guest enquiries courteously and efficiently, reporting complaints to the Outlet manager if no immediate solution can be found.
Establish rapport with guests, maintaining good customer relationships.
Ensure outlet cashiering procedures are strictly adhered to and that the cashiering system is updated and operated correctly.
Personnel
Ensure outlet employees are adequately trained and have the necessary skills to perform their duties efficiently.
Support departmental trainers, develop department trainers, and assign training responsibilities.
Assist in training Food & Beverage cashiers to ensure they have the necessary skills for maximum efficiency.
Ensure all employees provide courteous and professional service at all times.
Supervise employees within the department, ensuring correct standards and methods of service are maintained.
Conduct staff yearly performance appraisals.
Ensure all employees maintain a high standard of personal appearance and hygiene.
Ensure all employees report for duty punctually wearing the correct uniform and name badge.
Assist in building an efficient team by taking an active interest in their welfare, safety, and development.
Ensure all employees understand and adhere to the hotel's employee rules and regulations.
Ensure all employees understand and adhere to the hotel's policies relating to fire, hygiene, health, and safety.
Other Duties
Conduct bi-yearly and yearly inventory of operating equipment and monthly par stock checks.
Assist in organizing festive food promotions within the outlet.
Carry out any other reasonable duties and responsibilities as assigned.
Liaise with Housekeeping to ensure established cleaning schedules are adhered to.
Coordinate all repair and maintenance and issue job orders for proper maintenance of the outlet.
Occupational Health & Safety
Ensure all employees understand and adhere to the hotel's policies relating to fire, hygiene, health, and safety.
Employee Responsibility
All employees must safeguard their health and safety and that of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job assigned by Management.
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