About Capella Hotels and Resorts.
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcomes guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.
Position Summary
The Assistant Manager - In Room Dining oversees all facets of the department. The Assistant Manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, coordination with the kitchen and demonstrated by the In Room Dining team members
The Role
Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
Communicate expectations, recognises performance, and produces consistent desired business results.
Achieve and maintain guest and hotel performance targets.
Manage the daily operations of the department and ensure that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all in room dining-related aspects
Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
Ensures consistency in providing luxury quality of service, food and beverage to the guests.
Ensures that the equipment and premises of service is well-maintained and to report any work order issues to the engineering department.
Is responsible for ensuring good communication and coordination between the kitchen and service flow.
Lead the line-up briefings and monthly meetings within the team.
Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
Maintains a level of cost control for operational expenses and payroll related
Assist with recruitment and retention strategies for success of department
Talent Profile
2 years prior experience is similar role/capacity at luxury hotels/resorts or renowned venue
Food & Beverage/Room Division related experience preferred
Working knowledge of restaurant management systems (e.g. POS, Reservation System, Purchasing System)
Excellent communicator with personable character and a passion in guest relations management
Very good command of written and spoken English
Valid working rights in Australia
Working with Capella Sydney
Be part of a dynamic and supportive work environment
Work in beautifully crafted spaces and amenities in a Heritage building.
Online training courses for personal and career development
Full uniform provided and laundered.
Complimentary shift meals.
Hotel and Group Discounts.
Ability to grow and develop within and opportunities with the group.
*Kindly be informed that only shortlisted candidates will be contacted
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