Crystalbrook Flynn is a social butterfly - the natural life of the party.
Just steps from the Esplanade boardwalk, it is at the centre of the action.
Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town!
Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating hotel full of energy and innovation.
THE ROLE: Reporting to the Front Office Manager, this exciting opportunity places you at the heart of our guest experience.
You'll be responsible for ensuring that the shifts across the Front Office department run smoothly, efficiently and continue to provide an outstanding guest service.
This role is vital, as you'll be leading and motivating the team that makes those exceptional first impressions.
The role itself is varied and encompasses the check in and out process, accurate administration, and compliant business management.
You will promote the hotel effectively and communicate efficiently across a wide range of both internal and external stakeholders.
ABOUT YOU: To be successful in this position, we are seeking individuals who naturally demonstrate:
A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standardsRecent and demonstrable Hotel Front Office Management experience from high-end establishmentsStrong IT skills - preferably with experience using Opera PMSRelevant long-term and permanent working rights in AustraliaA high standard of customer service and deliveryA tertiary qualification in Hospitality and/or Hotel ManagementA natural energy with an ambition driven for excellenceA people-centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationshipsPlease note that we are seeking candidates who are eligible to work in Australia; unfortunately, we will not be providing sponsorship at this time.
Applicants on short-term visas will be required to give a 12-month minimum commitment.
THE BENEFITS: You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection.
You will enjoy a flexible range of benefits that include:
A market leading 50% F&B discount across all venues$99 room rates and a generous friends and family discountLifestyle benefits including extra leave and earth advocacy daysGreen future - we are committed to enhanced sustainability practicesDedicated Internal Mobility Programme and reward schemeOnline learning, career enhancement and development plansPersonalised employee support networkRegular service recognition and team eventsCrystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.
In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD.
Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and internationally.
Our environment is dynamic and entrepreneurial; we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.
We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!
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