About the role At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. As an Assistant Manager your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance. Role Location: Esperance WA Role Type: Permanent, Full-time What will you bring? To grow and be successful in the role, you will ideally bring the following: Maintaining a well-managed portfolio compliant with all relevant policies and procedures Maintaining control of workflows across all compliance and customer fulfilment process Acting in the best interest of the customer and apply a customer-centric approach Proactively developing and maintaining a detailed understanding of customer business and financial needs Providing solution towards account maintenance and simple customer requests Supporting the Relationship Manager with management of a portfolio of SME customers Collaborating with Product Partners and other stakeholders to fulfil customers' needs Engaging specialist teams when required You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. Why join us? There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future. We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements. You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support. To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 65193. Job Posting End Date 07/05/2024, 11.59pm, (Melbourne Australia)
