Assistant Manager - Client Engagement, Executive Level 1, Financial and Shared ServicesAbout the DepartmentThe Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:
Growing innovative & competitive businesses, industries and regionsInvesting in science and technologyStrengthening the resources sector.Canberra
Applications close 03 January
The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.
If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.
About the teamThe department provides payroll services to 13 other Australian Government agencies through its Shared Services Hub. The Hub's client engagement team manages the formal stakeholder engagement and communications with its client agencies (government to government).
Reporting to the Manager, Client Engagement, the Assistant Manager, Client Engagement leads a small team responsible for organising a busy schedule of stakeholder meetings, creating communications products and facilitating other formal client contact.
The opportunityWe are seeking candidates with experience and skills in government stakeholder engagement, professional communication, meeting facilitation and process improvement. The successful candidate will be able to demonstrate their ability to engage internal stakeholders to achieve outcomes for client agencies. Experience with document management systems, service request systems and basic design software would be desirable.
Our ideal candidateOur ideal candidate will have broad experience in professional communication and stakeholder engagement. An understanding of the Australian Public Service would be an advantage as the Hub's stakeholders are government client agencies.
What you will doOur successful candidate will:
Promote a culture within the Hub that is focused on service to client agencies.Stay attuned to client agency satisfaction with services provided by the Hub.Recommend strategic directions for the Hub's client engagement and consider wider agency implications when making decisions.Manage a small team responsible for:organising meetings with our government client agencies including secretariat and chairing duties.Producing a Hub newsletter and other business communications.Work with a level of independence, under broad direction, with a concurrent need to resolve issues and deliver quality outcomes.EligibilityTo be eligible for employment in the APS and the department, candidates must be Australian Citizens. Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.
NotesExperience using basic design software, Microsoft Teams and document management systems would be beneficial.
A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette. The department does currently offer flexible work opportunities for many roles. This vacancy is Canberra, ACT based, although flexible or remote work arrangements may be considered.
Application informationYour application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.
Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 500 words and should align to the key duties listed above.
Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).
Accessible application documentation is available in other formats on request. Please contact ****** or (02) 6276 1235 if you require assistance with your application.
Contact InformationFor more information regarding this opportunity, please contact Jonathan Wills on 0459 465 246 or via email on ******
How to apply:Start your application by clicking the "begin" button.
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