Job Description - Assistant Food & Beverage Service Manager (HOT0B6IE)
Job Number:HOT0B6IE
Work Locations:Hilton Cairns, 34 Esplanade, PO Box 1114, Cairns 4870
The Assistant Food & Beverage Service Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.
What will I be doing?As the Assistant Food & Beverage Service Manager, you will be responsible for performing the following tasks to the highest standards:
Reporting to F&B Service Manager directly to assist department performance.Ensure that all food and beverage outlet and conference and banqueting events are managed in line with key service standards and specified profit margins as independent profit centres.Ensure that each outlet is managed by a management team who are accountable for profitability and service standards achieved.Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans.Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.Ensure supplier liaison with the Purchasing Officer ensures maximum support regarding sponsorship, marketing and pricing initiatives.Monitor all costs and recommend measures to control them.Ensure that the department operational budget is strictly adhered to.Ensure that all outlets and banquets are managed efficiently according to the established concept statements.Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.Monitor and control vacation planning for the department.Monitor, control and minimize overtime for the department.Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.Work with the Outlet Managers/Supervisors, Banquet Supervisors and all respective Chefs to take corrective action where necessary.Handle all guest complaints, requests and enquiries on food, beverages and services.Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department.Establish rapport with guests, maintaining good customer relationships.Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan.Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.Conduct monthly departmental meetings and daily operations briefings.Maintain good working relationships with colleagues and all other departments.Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within.Train and develop Outlet Managers/Supervisors to operate independently within their own profit centres.Assist F&B Service Manager to develop F&B marketing activities and promotions in close cooperation with the Executive Chef and the Marketing Communications Manager.Conduct annual PDR for direct reports and ensure process is followed through.Ensure that all team members report for duty punctually wearing the correct uniform and name badge.Have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.Be the key person in driving the hotel's Food Safety Management System (FSMS).Ensure compliance in all aspects of Health and Safety within the hotel.Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.Ensure that all team members provide courteous and professional service at all times.Assist in the training of team members ensuring that they have the necessary skills to perform their duties effectively.Carry out bi-yearly inventory of operating equipment.Adhere to the hotel's security and emergency policies and procedures.Carry out any other reasonable duties and responsibilities as assigned.What are we looking for?Assistant Food & Beverage Service Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
5-8 years as Outlet Manager in a 4/5-star category hotel or individual restaurants with high standards.Good command of English, both verbal and written to meet business needs.Working knowledge of mathematics.Familiar with computer systems.Relevant knowledge of food and beverage.Motivated and committed, approaching all tasks with enthusiasm.Flexible and responds quickly and positively to changing requirements.Maintain high team focus by showing cooperation and support to colleagues.Strong leadership, people management and training skills.Guest oriented and able to confidently build and exceed service standards.Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, and maintenance.Strong interpersonal skills and attention to details.Able to communicate in English, both verbally and in writing, with guests and employees.Able to work under pressure and deal with stressful situations.Able to walk, stand, and/or bend continuously to perform essential job functions.What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
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