Assistant / Duty Manager | Shamrock Hotel Mackay Redcape Hotel Group is seeking a passionate, committed hospitality professional to join our Leadership Team at Shamrock Hotel Mackay as one of our Assistant Managers. Working as part of the Venue Leadership Team to successfully run the Hotel's operations in a hands-on role that includes FOH and BOH duties.
At Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering exceptional experiences to our customers and enriching the communities we operate in.
Redcape has three key values that help us to deliver our Team Promise:
CARE: We seek to understand others. We recognise and praise great behaviour. COLLABORATE: We're open to sharing our concerns, knowledge, experience & success. We value our promises. COURAGE: We are curious and think innovatively. Duties and Responsibilities The purpose of this role is to work cohesively as a member of the Venue Leadership Team, who take charge of general hotel operations, driving performance, executing strategic initiatives and improving/sustaining both Customer & Staff Experience. The key responsibilities for this role will include:
Leading a variety of internal teams as we strive to offer extraordinary customer experiences. Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation. Creating and nurturing a positive work environment so that all team members can thrive. Possess flexible availability across 7 days to fulfil a variety of rotating shifts, that vary from opens, mids, closes, weekends and public holidays in line with our Hotel's operating hours. RSA / RSG are required (Or willingness to obtain). RMLV and Approved Manager license preferred but not mandatory. Enjoy the benefits of the Redcape Hotel Group With a diverse portfolio of 25+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry. Extensive training opportunities for professional development and career progression. Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off bottleshop (across all Redcape Venues). An opportunity to engage and give back to the community through our Publinc Communities platform. Clearly defined career progression pathway. Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment.
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