Assistant Director Service Design, User Research, Interaction Design Expert

Details of the offer

Full time
The Digital Product Design (DPD) Branch is responsible for shaping the future digital experience of the Services Australia ecosystem, including myGov.
This is achieved through consistent and seamless design practices aimed at reaching the digital experience target state.
We are seeking dedicated and experienced professionals in service design, user research, and interaction design to lead and inspire our teams at Services Australia.
These roles are crucial in ensuring our services are user-centred, effective, and accessible.
Roles:Assistant Directors - Service Design: Research, develop, prototype and test service designs to ensure that services are designed in a way that creates optimal user and staff experience, and delivers business outcomes.
They ensure the end-to-end experience is designed to meet the needs of users, reduce or solve pain points and creates a consistent experience across all channels and touchpoints.
They are strong advocates for improving government services, exploring opportunities from policy through to delivery, keeping the customer front and centre.Interaction Design Experts: Manage the development of design concepts for digital products and services.
They are able to interpret evidence-based research and incorporate this into their work ensuring the quality of design.
They manage detailed projects or programs and develop and manage relationships with stakeholders.
In performing a leadership role, they develop future direction and strategies to drive innovation and changes in workplace practices.Assistant Directors - User Research: Lead the research, development, prototyping, and testing of service designs to ensure optimal user and staff experiences while delivering business outcomes.
They promote a customer-first culture, supporting the agency, its partners and staff to grow and embed new customer-centred capabilities, measurement approaches and governance arrangements.How do your skills match this job?Sign in and update your profile to get insights.
We touch the lives of almost every Australian.
We're responsible for helping people meet life's challenges.
We want to make government services simple so people can get on with their lives.
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Talent_Dynamic-Ppc

Job Function:

Requirements

Nharchitecture | Architectural Technologist – Hobart

Interesting, local projects Full time role based in Hobart Delivery focus Full time position Who are we? NH Architecture are a practice that works nationally...


Nharchitecture - Tasmania

Published 13 days ago

Technical Officer - Design Drafter - Primary Electrical - Hobart, Remote

Who is Entura? Entura is a highly experienced specialist power and water consulting firm, uniquely positioned as both asset owner and consultant. With over 1...


This Is An It Support Group - Tasmania

Published 14 days ago

Technical Officer - Design Drafter - Primary Electrical - Hobart, Remote

Who is Entura?Entura is a highly experienced specialist power and water consulting firm, uniquely positioned as both asset owner and consultant. With over 10...


This Is An It Support Group - Tasmania

Published 14 days ago

Drafter & Cad - Randstad

Randstad are partnering with a well known organisation to assist in the recruitment of an experienced Civil Drafter to be based in Hobart. About the companyF...


Randstad - Tasmania

Published 13 days ago

Built at: 2024-12-22T16:35:39.812Z