Assistant Director, Registry

$114,247 - $130,300 + 15.4 SuperannuationAdelaide – SA, Brisbane – QLD, Canberra – ACT, Darwin – NT, Hobart – TAS, Melbourne (Box Hill and CBD) – VIC, Perth – WA, Sydney (Parramatta and Surry Hills) - NSWAbout the Aged Care Quality and Safety CommissionThe Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019.
We work to improve the lives of older people by maintaining the integrity of the aged care system.As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia.
You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au.About our Team/SectionThe Provider Registration function is a key element of the new aged care regulatory model.
It will change the way providers enter the system and is part of the Australian Government's new model for regulating aged care.
Provider registration was introduced under the new Aged Care Act Bill which is expected to come into effect 1 July 2025.
More information about the Reform changes for providers is available on the Commission's website.To support this new function, the Commission is establishing a Provider Registrations team which will be responsible for assessing and registering entities seeking to deliver aged care services.
This team will be established from the current Provider Approvals team which currently assess applicants who seek to provide residential, home, and flexible care under the Aged Care Quality and Safety Commission Act 2018.What you'll doReporting to the Director, you will work closely with other Assistant Directors in the national team responsible for making critical decisions on the approval of entities seeking to become approved Aged Care providers under the new Aged Care Act.
This is an Executive leader role which involves providing leadership, strategic guidance and operational oversight to ensure robust recommendations and alignment with legislative requirements.You will be responsible for ensuring teams deliver on expected outcomes and follow operating policies and procedures, working with enabling business areas to review and update internal and external facing resources, contribute to workforce management and resourcing, support staff with training needs, support or deliver on fact-based decision making, identifying and referring cases for investigation or compliance case management and proactively work with audit colleagues to gather intelligence for registration assessments and registration decisions.From time to time, you will have responsibility for managing or significantly contributing to projects that support the registration function of the Commission.
You will be expected to have or be able to quickly gain an understanding of aged care and the aged care reforms to be implemented under the new Aged Care Act and will be required to draw on this knowledge as a subject matter expert.Position duties included, but are not limited to:Provide strong leadership, coaching, and oversight to Senior Assessors and other junior staff, ensuring team functions are delivered efficiently and at a high standard.
Foster a collaborative environment focused on continuous improvement, accountability, and professional development.Exercise sound judgment in reviewing and approving complex cases, ensuring all decisions align with the new Aged Care Act and regulatory obligations.
Support informed decision-making by overseeing the preparation of high-quality recommendations for the Delegate.Identify, assess, and manage risks associated with provider assessments.
Refer cases for compliance investigations or audits where necessary and oversee the development and implementation of compliance and risk assessment programs.Oversee the preparation of complex documentation, including regulatory notices, compliance referrals, statements of reasons, and recommendations.
Ensure accuracy, clarity, and adherence to legislative standards.Lead the creation and implementation of standard operating procedures, risk management strategies, and compliance protocols to ensure consistent, informed decision-making.Apply and interpret federal legislation within a regulatory framework, ensuring compliance with the new Aged Care Act and support of evidence-based decision processes.Build and maintain professional relationships with aged care providers, internal stakeholders, and external government entities.
Use effective communication to promote understanding of provider obligations and compliance under the new Aged Care Act.Support the Commission's strategic objectives by identifying emerging issues, providing recommendations for policy adjustments, and aligning team priorities with organisational goals.Prepare operational reports, briefings, and policy papers for senior management, offering insights that inform strategic planning and regulatory alignment.Contribute to procurement activities and/or contract management when required.Perform other duties and tasks to support team goals and organisational needs, adapting to the regulatory environment's evolving demands.Key capabilities (Selection Criteria)To be successful in this role you will need to demonstrate the following:Demonstrate strong ability to lead and develop a high-performing team, mentoring and coaching staff to enhance individual and team effectiveness.
Foster a culture of excellence, aligned with APS values.Proficient in interpreting and applying complex legislation within a regulatory setting, ensuring that team actions are compliant with the Aged Care Act and associated frameworks.Use strong analytical skills to assess complex information, manage risks, and make well-informed, evidence-based recommendations that align with organisational priorities.Efficiently manage team resources and workloads to meet deadlines, using internal systems to track case progress and maintain accurate provider records.Possess advanced written and verbal communication skills to convey complex regulatory information clearly.
Build and maintain effective relationships with internal and external stakeholders, fostering collaboration and cooperation.Lead the development and implementation of procedures and policies that enhance compliance and improve the efficiency of regulatory processes.Demonstrate expertise in identifying risks, ensuring appropriate pathways for investigation, and maintaining quality assurance across all team decisions and documentation.Actively engage in professional development to keep pace with sector changes, regulatory updates, and Commission priorities, encouraging a learning culture within the team.Model adherence to the APS Code of Conduct and APS Values, promoting respectful and ethical behaviour within the team and across the organisation.Position NotesSalary offered will be between $114,247 - $130,300 per annum depending on skills and experience.
In addition, 15.4% superannuation will be paid.Only candidates who hold Australian citizenship can apply.
Appointment is conditional on successfully completing a national police check.
For more information, please visit www.apsc.gov.au/citizenship-aps.Non-ongoing opportunity will be offered for an irregular/intermittent term.
Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 500-words, including what strengths you would bring to the role, and a copy of your CV.Please complete the application and submit by Sunday 12th January at 11:30pm (AEDT).Please contact our recruitment team on (02) 9633 3262 or ****** for assistance with accessing our website or with lodging your application.Specific questions about the roles can be directed to the recruitment team by emailing ****** with Position title in the subject line.Diversity and InclusionThe Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan.
The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.Further informationFor further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au.For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
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