Department of Employment and Workplace Relations (DEWR)
Canberra ACT
Reporting to the Director TCSI and HEIMs IT section, the Production Support Team Lead is responsible for providing direction and expertise in a range of activities and outputs related to the enhancement of operations for key Higher Education ICT information management systems.
The position holder will lead a team of developers and technical analysts providing guidance to solve core system functional issues and plan system enhancement work.
An understanding of the Higher Education business domain and expertise in the underlying system components and data structures will be required to be effective in this role.
The key duties of the position include:Responsibilities of the EL1 Production Support Team Lead may include:
Leading production support for Higher Education IT systems, aligning with business needs and priorities.Working with business and technical stakeholders to investigate and resolve data or system issues.Remediating student loans and providing fortnightly reports to senior executives.Mentoring junior staff and providing guidance to resolve complex technical problems.Managing administration and technical work for contractors and APS staff.Performing a range of administrative tasks as required, including recruitment and other enterprise initiatives.Please note, under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.
This is a designated security assessed position. The successful candidate will have the ability to obtain and maintain a Baseline security clearance.
This selection process may be used to establish a merit pool. The pool might be accessed to fill ongoing and non-ongoing vacancies for similar roles in the Department over the next 18 months.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
Getting to know the Department of Employment and Workplace Relations (DEWR)We are the department that helps job seeking Australians find safe, secure, and well-paid work while we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or retraining to take advantage of emerging employment opportunities. Secure jobs are vital—driving future economic growth and providing people with the certainty. We focus on connecting Australians who are starting, advancing or changing their career with the relevant skills, knowledge and experience to gain or regain employment. Our work directly contributes to shaping the employment landscape. It is our unique purpose to help people realise their potential and we want you to be part of it. Underpinning our important work is our focus on culture. We recognise that how we do things is equally important as what we achieve. Our workplace is one where different perspectives are encouraged, people feel a sense of belonging and draw on the expertise of their peers. Our people demonstrate the APS Values, which includes being open, thoughtful, curious and candid. We also value employee wellbeing and developing leadership through investment in capability.
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