About the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
About the Team The Case Management team is responsible for managing complex employee-related issues within the Commission relating to behaviour, performance and health & safety. The team manage risks associated with injured or ill staff, performance issues and workplace grievances and misconduct through investigations. The Case Management team also ensures accurate record-keeping and reporting, as well as compliance with regulations and ensures procedural fairness.
About the Role The Assistant Director, Case Management leads a small team managing employee cases relating to behaviour, performance, and health & safety within the Commission. This role involves managing complex cases, overseeing investigations and return to work strategies, and providing guidance to stakeholders where necessary. The Assistant Director, Case Management also manages reporting for compliance purposes and to provide insights to leadership on trends across the Commission which help mitigate risk and prevent future issues.
Position Duties Solve complex employee-related cases, taking a risk-based approach, and taking into account all relevant stakeholders, whilst considering reputational, regulatory and legal consequences. Oversee and guide internal and external investigations, including reviewing the holistic employee complaint portfolio and report on trends, behaviours of concern and risk. Raise behavioural concerns and report suspected misconduct in breach of the Commonwealth's Integrity Principles. Provide professional guidance, interpretation and explanation of industrial instruments, policies and legislation to leaders and other stakeholders, on matters relating to WHS, Performance, and employee/industrial relations. Manage workplace grievances or complaints by undertaking high quality, timely and independent investigations into employee misconduct & behaviour, disciplinary and reviews of Action in line with legislation, policies and procedures and APS values, whilst ensuring procedural fairness and natural justice. Oversee and guide the delivery of end-to-end health/rehabilitation case management activities for injured or ill employees including compensation claims and non-compensation cases, early intervention injury management, return to work and reasonable adjustments relating to health issues. Manage and mentor a team of P&C Advisors, who are also rehabilitation case managers and investigators, to achieve positive outcomes. Ensure the maintenance of appropriate records. Manage reporting requirements and ensure accuracy in data. Contributions to a number of policy and procedural frameworks to support the Commission to achieve its operational and strategic objectives. Position Eligibility Requirements (Selection Criteria) To be successful in this role you will need to demonstrate the following: Strong leadership and managerial skills, including proven ability to build staff capability. Excellent ability to use clear and influential communication skills to develop productive working relationships. Demonstrated analytical and problem-solving skills, including the ability to gather regulatory information and intelligence, assess and manage risk, make impartial recommendations and use specialist advice when needed. Capacity to work in a busy environment, with competing priorities and ability to effectively manage and prioritise workload amongst the team to deliver agreed outcomes. Position Notes Salary offered will be between $114,247 - $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid. Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months. Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies. In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by 11.30pm (AEST) Thursday 26 September 2024.
Please contact our recruitment team on (02) 9633 3262 or ****** for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Karen Bugeia by emailing ****** with Position title in the subject line.
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