Reapit – Who are we?Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connect property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.What you'll be doingReporting to the Head of Customer Success for MMI you'll be involved inManaging a portfolio of customers in regional areas of Australia.Discovering our customers utility connection revenue goals, pain points and processes, offering tailored solutions to maximise revenue for both the customer and Reapit.Learning Reapit products and services, to better help the customer transact for utilities connections.Responding to customer requests in a timely and professional manner.Delivering 5-star Customer Satisfaction ratingsMaintaining accurate records in Salesforce and other toolsStrategically planning the growth of your portfolio.Conducting online meetings.Working closely with our field staff team, supporting them with administrative tasks to help enable their success on the road.Managing Move Me In's VISA card reward program.Creating and updating Move Me In partnership documentation.Managing Move Me In's Member Services inbox, problem solving, working closely with the field sales staff to satisfy general utility connection partner requests.Assist with new partnership set-ups, maintaining checklists and conducting new partner audits.Who we're looking forAt Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you.Must be residing in the Brisbane areaExcellent Organisation and Time Management skillsSelf-motivated individual with an appetite to learnReal Estate Industry experience preferableTrustworthy and professional, with positive can-do attitudeTeam player with strong work ethic and self-motivationConsistent record of exceeding targets and KPI'sAttention to detail and accuracy, with excellent presentation and communication skillsWhat your impact and success look likeAs an Assistant Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this:Within 1 month:Get acquainted with the Reapit business, people, products & servicesCommence Product learningInternal department introductions, mapping & understandingInternal Process learning & sourcingKnowing your KPI's & SLA's, reportingInternal systems trainingIntroduction to Utility Connection industry, begin fielding general enquiry.Introduction to your portfolioIntroduction to MMI reward programLearn how to use the internal tools & systemsWithin 3 months:Handover & Introduction to your customersHandover of MMI reward programHandover of member services inboxCommunication cadence with your portfolio commencedPortfolio Growth plans being builtResponding to customers queriesBuilding internal relationshipsExpanding product knowledge & participating in knowledge share discussionsMaintaining records and data as requiredWithin 6 months:Receiving 5-star Customer Satisfaction ratingSuccessfully offering solutions and achieving KPI'sMaintaining a regular cadence of face-to-face meetings with your customers as requiredParticipating in forums and eventsProviding feedback to our internal stakeholdersWhat's in it for you?We operate a Flexible Working Policy, with at least 2-3 days per week working from our Brisbane office. You must have a comfortable appropriate working space at home accommodating your office needs, on the days organized when you work from home.We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits.Don't tick all the boxes? Neither do weWe care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
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