The Brighton Baths Health Club is a multi-faceted facility located on the Waterfront in Brighton. Established in 1881, the Brighton Baths is a Unique, Historically Significant and Inspiring Venue unlike any other in this industry. We provide a place for people to rejuvenate, with a focus on enhancing our client's Lifestyle, Wellbeing and Fitness.We pride ourselves on valuing individuals both as members and essential employees. We are both proud and privileged to have our strong and diverse team of leading experts. We offer a range of services including personal coaching and wellness classes across a variety of modalities; whilst a dedicated management and front of house team pride themselves on providing the level of service our premium clientele have come to expect.About the Role:We require a candidate with flexible working hours on a rolling roster, across a 7-day operation, including weekends. Our ideal candidate has strong customer service and interpersonal skills, with the ability to build positive relationships with members.Tasks will include but are not limited to:Managing and overseeing sales department (Gymsales + Prospect Management Software)Ensuring all club policies, procedures and safety & OHS standards are upheldFocusing on member retention, new member and corporate engagementBeing responsible for actioning and tracking member cancellations & suspensionsWeekly sales reporting to Club DirectorOverseeing membership direct debit rejections and direct debit paymentsLeading new member club tours and introductions & onboardingLeading the FOH staff and ensuring smooth daily club operationsMonitoring gym floor activity, ensuring member needs are met, beach & facility is kept clean and well-maintainedCommunicating with members on a daily basisHandling membership enquiries and feedback in a prompt & professional mannerMember data input and working closely with Gym Sales & Perfect Gym softwareAssisting with staff trainingAssisting the Club Manager with the overall club needsAssisting Club Manager with seasonal eventsKey Skills & Attributes:Excellent time management and organisational skills, with the ability to multitask and prioritise effectivelyA passion for health & fitness and a desire to help members achieve their wellness goalsKnowledge of PGM software advantageousMust have weekend availabilityDemonstrated ability to multitask in real time in a multifaceted fast-paced businessKey Qualifications/Experience:Former management and sales experience required.Currently working with Children Check.Pool Lifeguard Certificate.
#J-18808-Ljbffr