Assistant Business Process AnalystFull-Time (35hpw) Temporary up to 12 months Parramatta location with hybrid working - weekly attendance Salary staring from $97,027 + superannuationThis role sits within Business Tax squad which is the software delivery arm of Business Tax portfolio.
We are seeking a motivated and detail-oriented Assistant Business Process Analyst to support the analysis and improvement of business processes.
You will work in an agile environment with a highly engaged and professional team to drive business process excellence initiatives across the organisation and support transformation initiatives and outcomes.
Key Responsibilities:Conduct process mapping workshops and process map as-is/to-be processes?? Assist in writing business requirement, user stories, acceptance criteria Well versed in coordination with business and technical stakeholders.
Knowledge of AWS components and AWS requirements in relation to solution will be beneficial Analyse, monitor and review data and processes to identify opportunities for improvement Support the business to identify, drive and deliver continuous improvement and efficient enhancements in customer service, systems, and processes??? Liaise with key stakeholders to develop requirements which meet business needs and improve day to day performance Collaborate with project counterparts in systems and analytics to define, refine, test and deploy enhancement requirements Work closely with Senior Business Analyst and Product Owner ensuring requirement readiness for delivery sprints.
Create and update process related documentation such as process maps and work instructions To be successful in this role you will demonstrate:? Strong analytical and problem-solving skills.
Excellent written and verbal communication skills Detail-oriented with strong organisational skills.
Ability to test and provide constructive feedback on systems and data The ability to document processes and procedure What we need from you An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
About Revenue NSWRevenue NSW?is the state's principal revenue management agency.
We are part of the Department of Customer Service.
Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:The opportunity for meaningful work that matters to all of us in NSWHybrid working, compressed hours and generous leave conditions, so you can be available for what countsMuch more than just a job, you can build a career hereUnmatched opportunities for growth and developmentWe can't wait to meet you!If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process.If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.Further InformationSalary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuationClick Here to access the Role Description.
For enquiries relating to recruitment please contact Bec Conquest via ****** the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 6th January 2025 @ 10amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ****** or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process